People Operations Generalist

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.

We are looking for a People Operations Generalist who will be the tactical hands throughout the employee lifecycle from onboarding to offboarding, supporting day-to-day operations and initiatives in between. In this role you will develop and execute people operations processes and policies that support onboarding, performance management, engagement, compliance and organizational effectiveness. At the end of the day, you’ll help to make Roadie a great place to work.

What You’ll Do

• Own the end-to-end onboarding and orientation process - always ensuring a smooth, seamless and positive new hire experience

• Create and maintain employee files, records and HR systems capturing all organizational changes, ensuring accuracy and maintaining high levels of confidentiality

• Manage compliance efforts, staying current on Federal and State employment laws and requirements

• Partner with Head of People to assess, improve and implement HR strategies that promote team member engagement, retention and productivity

• Analyze and report on HR metrics, leveraging data to provide insights that support People Operations goals and the business

• Deliver a great team member experience by providing support for all inquiries including benefits, payroll, policies and leave management

• Partner with team leads to effectively manage complex people issues, identifying, investigating and resolving challenges, concerns and complaints

• Drive engagement with initiatives, events and communications that continue to foster our culture in a quickly growing and distributed workforce

• Be a sponsor and champion for employee resource groups and initiatives aimed at fostering belonging and inclusion 

What You Bring

• 3+ years of progressive HR/People Operations, preferably in a start-up, scale-up environment 

• Bachelor’s degree (concentration in Industrial Organizational Psychology or HR, a plus!)

• Detail-oriented with demonstrated ability to organize, multitask and prioritize in a fast-paced, dynamic environment

• Skilled in Excel and/or Google Sheets, able to build and analyze data

• Outstanding interpersonal, written and verbal communication skills 

• Thorough knowledge of HR principles, systems, benefits, immigration, leaves and compliance

• Strong responsiveness and follow-through skills, knowing when to escalate matters

• Resourceful self-starter with a “roll up your sleeves” mentality 

• Good judgment with strong ability to handle sensitive information with discretion and maintain confidentiality

Why Roadie?

• Competitive compensation packages 

• 100% covered health insurance premiums for yourself

• 401k with company match

• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) 

• Flexible work schedule with unlimited PTO 

• Monthly 3-day weekends

• Monthly WFH stipend 

• The technology you need to get the job done