People Operations Benefits Specialist II

We're looking for a People Operations Benefits Specialist to help deliver an exceptional experience to our employees and internal support stakeholders. As a part of the People Care Team, you’ll be responsible for analyzing and answering escalated and more complex Benefits inquiries from employees across the organization. You will ensure queries escalated from our first line employee support are resolved timely, liaison with our Benefits Center of Excellence (COE) and other People Team partners, and ensure all benefits employee content remains relevant. This is a full time, remote eligible position.

What you’ll do:

• Partner closely with Benefits COE to administer US benefits programs as the Subject Matter Expert (SME) to ensure optimal employee experience and engagement

• Manage Benefits vendor relationships, measure performance, ensure timely submission of invoice processing, and look for opportunities to improve the employee experience around our processes and offerings

• Work with a cross-functional team to resolve more complex, escalated employee benefits cases primarily via our Zendesk case management system

• Act as a liaison between our People Care (Tier 1) and Benefits Center of Excellence (COE) teams to resolve escalated issues within our established Service Level Agreements (SLAs)

• Champion our Leave of Absence (LOA) policies by providing accurate and timely guidance and support to employees when they need it most

• Manage Benefits content (knowledge guides, playbooks, policies, etc.) and employee communication to drive alignment and self-service 

• Support annual US Benefits Open Enrollment program to drive employee adoption

What we’re looking for:

• Bachelor’s degree in a relevant field such as Human Resources, or equivalent experience

• Proven US Benefits administration and leave administration (3+ years)

• Background working in an HR Shared Services support environment (2+ years)

• Experience using Workday and HR ticketing/knowledge systems (e.g. Zendesk Guide preferred) 

• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, while driving performance and achieving standard Service Level Agreements (SLAs)

• Effectively, efficiently and compassionately interact with cross-functional team members, employees and managers and manage stress with grace

• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, while driving performance and achieving results

• Demonstrate professionalism when dealing with sensitive and confidential employee information, always keeping compliance top of mind

• Independent management of daily work while continuously looking for ways to scale and enhance our services

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement: 

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

• This role will need to be in the office for in-person collaboration 2-4 times per year and therefore can be situated anywhere in the country. 

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