We are looking for a Payor Partnership Support Specialist to join Grow Therapy! You'll be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. This position will report directly to the Manager of Payor Partnership Support. Please note, this is a remote position with a work shift of Monday - Friday, 12pm-9pm EST.

What You’ll Be Doing: 

• Answering live calls, chats and emails from our clinicians and clients

• Collaborating with other teams within the Customer Operations Department to help solve roadblocks for our stakeholders

• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues

The salary range for this position is $46,750 - $51,495 USD.

You’ll Be a Good Fit If:

• You have at least 2 years of experience in customer support (healthcare, billing or contact center)

• You have at least 1 year of experience assisting customers over the phone

• You can easily pivot and multitask

• You can adapt easily to an ever changing environment

• You have very high attention to detail

• You desire to work in a contact center environment

• You have a positive, problem-solving attitude

• You are a naturally empathetic individual

• You have experience with/knowledge of health insurance/billing

• You  stay cool, calm and collected under intense interactions

• You have a consultative and empathetic attitude

• You have an intermediate level of technical understanding

• You have experience working with large databases and multiple tools simultaneously

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format