ARMStrong Insurance Services the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, an ARMStrong Insurances Services company is seeking a Customer Support Representative as we continue to grow our team! This role supports NEIS customer service operations by analyzing information, applying policies, and ensuring a positive customer experience. Job Responsibilities: 

• Research and analyze each customer inquiry to deliver accurate responses

• Maintain knowledge of NEIS policies, procedures, and customer requirements

• Document case activity and maintain clear progress notes

• Handle customer communications professionally and promptly

• Support resolution of customer concerns and questions

• Collaborate with team members and follow all security and compliance standards

Job Requirements: 

• Minimum high school diploma, GED, or equivalent

• Strong critical‑thinking and problem‑solving skills

• Excellent written and verbal communication

• Professional, positive, and adaptable demeanor

• Ability to stay calm with stressed or upset customers

• Proficient with phones, computers, and Microsoft applications

• Familiarity with various file formats

• Strong organizational and time‑management skills

• Ability to work independently and as part of a team

• Coachable and quick to learn new concepts

Compensation and Benefits:

• Benefit package with health, dental, vision, life and disability coverage options

• 401(k) retirement plan option with company matching

• Generous paid time off policy and 7 paid holidays 

• Salary is $18 per hour

• Weekly pay

• 401(k) plan with company matching and immediate vesting 

We look forward to you joining the team!  

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.