Partner Success Consultant

Job Overview:

The Services Operations Team supports Coursera’s mission by helping our academic and industry partners deliver flexible, affordable and job-aligned educational content to learners worldwide. As a Partner Success Consultant, you will be a part of a Services Operations Centre and work extensively with the long-tail of Coursera’s academic and industry partners creating content on the platform. You will be responsible for ensuring their growth, managing the pipeline of content being created by them and conducting step-back analyses to provide insights to partners on driving impact with content. This role will be very cross-functional in nature and will require you to work with members in our partnerships, marketing, product, finance and legal teams.  

You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, and launching highly successful content and programs. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a scaleup environment.

Responsibilities:

• Partner Management: Execute crucial partner management duties, including partner onboarding, regular strategic reviews of partners and content; troubleshoot portfolio and operational issues in collaboration with cross-functional teams to ensure effective resolutions.

• Educational Content Oversight: Manage the project and technical launch of educational content being created by the partner, ensuring it meets high quality standards, aligns with learner outcomes, adheres to Coursera’s guidelines, and fulfills partner expectations.

• Insights and Advisory: Provide partners with comprehensive, data-driven insights and guidance on utilizing key platform features; offer actionable recommendations to boost learner engagement 

• Partner Growth: Through trusted partner relationships and effective course offering optimization, create partner success plans to drive partner growth and improve key performance metrics such as learner retention and partner satisfaction.

• Process Optimization and documentation: Develop scalable solutions and strategies which can help us in defining a standardized partner management methodology, manage partners at scale and create project documentation, procedures, and best practices

• Cross-functional collaboration: Establish effective feedback mechanism to channel insights and partner feedback to cross-functional teams and collaborate with Partnerships, Product, and Engineering 

Qualifications:

• 3+ years in customer/partner-facing roles in a high growth organization

• Exceptional written and verbal communication and presentation skills

• Excellent project management and stakeholder management skills

• Strong analytical and problem-solving skills 

• Detail-oriented with the ability to set priorities and be flexible in a changing environment

• Ability to adapt quickly to fast changing environment and processes to drive efficiency

Preferred Qualifications:

• A passion for education, education reform, and interest in working for a social enterprise

• Understanding of pedagogy best practices for lifelong and adult learning

• Experience of working on scalable processes and solutions

• Experience with generative AI for optimizing effectiveness and efficiency

• Proven sense of partner empathy and partner-centricity

• Entrepreneurial mindset

If this opportunity interests you, you might like these courses on Coursera:

• Creative Problem Solving

• Business Strategy

• Influencing People

• Project Management: Principles and Practices

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