Oracle Service Cloud (Functional) Consultant

**Job Title:** Oracle Service Cloud (Functional) Consultant **Location:** Remote/Anywhere in the USA **Experience:** 8–12+ years **Certification:** Oracle B2C Service (Service Cloud) Implementation Professional (Preferred) **Key Responsibilities:** - Lead Oracle Service Cloud functional design and configuration. - Gather and analyze customer service and contact center. - Configure case management, workflows, business rules, and knowledge management. - Conduct workshops, fit-gap assessments, and solution demonstrations. - Develop functional specifications and business process documentation. - Support Service Cloud integrations with OFS and enterprise applications. - Lead functional testing and user acceptance activities. - Facilitate training and change management sessions. - Collaborate closely with business and technical teams. - Ensure alignment with customer service transformation goals.