Ops Transformation Manager

About the Team

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible. 

About the Role

You are responsible to drive special projects on key Operations north star metrics. You report to the Head of Ops Transformation. You will own the origination, planning and execution of multiple complex transformation initiatives. You will play a pivotal role in redefining operational frameworks, implementing new technologies, and fostering a culture of continuous improvement. This role offers high visibility throughout the company as you will work with senior stakeholders across the company. 

• Help build a transformation roadmap and develop tailored solutions to address complex operational challenges.

• Project manage complex initiatives, requiring cross-Aspire collaboration and involving C-suite stakeholders.

• Conduct in-depth analysis of operational processes and systems to identify areas for improvement and optimization.

• Drive change management initiatives to ensure successful adoption of new processes and technologies.

• Provide strategic guidance and direction to senior leadership on key operational transformation initiatives.

• Foster a culture of innovation and continuous improvement within the Operations team.

• Be hands-on and actively participate in key project tasks to help drive projects forward.

• Report on timelines, project updates, etc to key stakeholders and senior management

• Create & drive new strategies to improve operations & drive key operational north star metrics.

Minimum Qualifications

• You are analytical - You can create & clearly communicate strategies and support it with data

• You are a true owner - You are detail oriented, and know your projects in depth while also being able to understand strategic priorities and connecting the dots with business goals

• You are resourceful - You may have never faced a problem before, but you will find a solution

• You are hungry to drive change - You have a positive attitude, you are self-motivated, hands-on, and ready to learn; Startup life is not always the easiest, but at least you make it fun

• You have strong communication skills - You can communicate very well on the phone and in writing, with internal and external stakeholders. Your communication is clear, concise and professional.

Preferred Qualifications

• Previous experience in fintech companies, showcasing knowledge of industry-specific practices and challenges.