Operations & Project Manager (E-Commerce Agency)
ABOUT US
Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.
ABOUT THE ROLE
Our client is a leading, US-based e-commerce digital marketing agency working with ambitious brands to scale revenue through performance marketing, creative, and optimization. The team is systems-driven and focused on delivering consistent, high-quality results for e-commerce brands. We’re looking for an Operations & Project Manager to own day-to-day execution, keep projects moving, and ensure nothing slips through the cracks.
KEY RESPONSIBILITIES
Project & Workflow Management
Own project timelines across multiple client accounts
Translate client goals into clear tasks and milestones
Track deliverables, deadlines, and dependencies
Identify bottlenecks and proactively resolve issues
Team Coordination
Coordinate with internal team members (media buyers, designers, copywriters, etc.)
Manage strategic partners and freelancers when applicable
Ensure SOPs and processes are followed consistently
Client Delivery & Communication
Ensure client deliverables are completed accurately and on time
Prepare internal status updates and progress reports
Support client-facing communication (updates, timelines, next steps) as needed
Flag risks or delays early and propose solutions
Operations & Process Improvement
Maintain and improve internal workflows and SOPs
Help standardize service delivery across clients
Assist with onboarding new clients and team members
Recommend tools or automations to improve efficiency
Perform ad hoc administrative, business operations, and special project tasks as needed
QUALIFICATIONS
Bachelor’s degree in a relevant field
3+ years experience in project management, operations, or account coordination
Experience working with e-commerce brands and/or e-commerce marketing agencies
Strong organizational and time-management skills
Excellent written and verbal English communication
Comfortable managing multiple projects at once
Familiarity with paid media, email marketing, CRO, or e-commerce workflows
Understanding of agency delivery models and client SLAs
Ability to work in US time zone, Monday to Friday (8 hours per day)
Previous experience working the overnight/graveyard shift
BENEFITS
Competitive pay, always in US dollars
Work remotely from the comfort of your home
Health & wellness benefit
Paid holidays and time off
Performance and referral bonuses
Global exposure to the world’s best companies
About the job
Apply for this position
Operations & Project Manager (E-Commerce Agency)
ABOUT US
Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.
ABOUT THE ROLE
Our client is a leading, US-based e-commerce digital marketing agency working with ambitious brands to scale revenue through performance marketing, creative, and optimization. The team is systems-driven and focused on delivering consistent, high-quality results for e-commerce brands. We’re looking for an Operations & Project Manager to own day-to-day execution, keep projects moving, and ensure nothing slips through the cracks.
KEY RESPONSIBILITIES
Project & Workflow Management
Own project timelines across multiple client accounts
Translate client goals into clear tasks and milestones
Track deliverables, deadlines, and dependencies
Identify bottlenecks and proactively resolve issues
Team Coordination
Coordinate with internal team members (media buyers, designers, copywriters, etc.)
Manage strategic partners and freelancers when applicable
Ensure SOPs and processes are followed consistently
Client Delivery & Communication
Ensure client deliverables are completed accurately and on time
Prepare internal status updates and progress reports
Support client-facing communication (updates, timelines, next steps) as needed
Flag risks or delays early and propose solutions
Operations & Process Improvement
Maintain and improve internal workflows and SOPs
Help standardize service delivery across clients
Assist with onboarding new clients and team members
Recommend tools or automations to improve efficiency
Perform ad hoc administrative, business operations, and special project tasks as needed
QUALIFICATIONS
Bachelor’s degree in a relevant field
3+ years experience in project management, operations, or account coordination
Experience working with e-commerce brands and/or e-commerce marketing agencies
Strong organizational and time-management skills
Excellent written and verbal English communication
Comfortable managing multiple projects at once
Familiarity with paid media, email marketing, CRO, or e-commerce workflows
Understanding of agency delivery models and client SLAs
Ability to work in US time zone, Monday to Friday (8 hours per day)
Previous experience working the overnight/graveyard shift
BENEFITS
Competitive pay, always in US dollars
Work remotely from the comfort of your home
Health & wellness benefit
Paid holidays and time off
Performance and referral bonuses
Global exposure to the world’s best companies