Join Blossom!

We are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are building the next-generation technology layer for credit unions. www.blossom.net

We're looking for a structured and execution-driven Operations Manager who thrives in the complexity of scaling SaaS platforms. If you have experience leading technical operations and customer implementations and want to own the operational backbone of a growing product from day one, with a team that moves fast and values clarity this role is for you.

About the Role

We are looking for an experienced Operations Manager to lead two critical functions at Blossom: Platform Operations and Customer Implementations. This role is the operational backbone of our growth ensuring our SaaS platform scales reliably while customers onboard successfully and efficiently. This is a senior leadership role for someone who thrives at the intersection of cloud infrastructure, operational excellence, and enterprise software delivery.

What You'll Do

• Own operational reliability, scalability, and performance across our multi-cluster SaaS platform
• Define and enforce operational standards, SLAs, and incident response processes
• Drive automation and continuous improvement initiatives across platform operations
• Lead the end-to-end customer onboarding and implementation function
• Ensure delivery timelines, quality, and customer satisfaction targets are consistently met
• Identify and resolve bottlenecks in the onboarding pipeline
• Manage and develop a team of technical leads and individual contributors
• Define KPIs and build visibility into operational and delivery performance
• Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success
• Translate business objectives into operational execution plans

What We're Looking For

• 7+ years of experience in technical operations, cloud operations, or software delivery within a SaaS or enterprise software environment
• 3+ years managing technical teams or team leads
• Proven track record leading operational transformations and scaling initiatives
• Hands-on experience with customer onboarding or enterprise implementations
• Strong understanding of cloud infrastructure and platform reliability principles
• Excellent communication skills comfortable presenting to executives and working across teams
• Data-driven mindset with experience defining and tracking operational KPIs
• Bachelor's degree in Computer Science, Systems Engineering, Information Systems, Business Administration, or related field

Nice to Have

• Experience with AI-driven automation and productivity tools
• Background in multi-cluster or distributed platform environments
• Familiarity with operational frameworks (ITIL, SRE practices, etc.)

Perks

• 100% Remote Work
• Mentorship from experienced product and banking professionals
• Multicultural collaboration with teams in Colombia and the U.S.
• Real exposure to the American financial market
• Growth path into senior product or leadership roles as the product scales
  
  Apply Now!