Operations Manager
To see similar active jobs please follow this link: Remote Management jobs
Operations Manager
We are looking for a highly motivated, team-oriented individual who is passionate about making mental health more affordable and is excited to work on one of Alma’s largest growing initiatives. This Operations Manager will manage the day-to-day operations of Alma’s Insurance Program while leading a large and growing team through process change and scale.
The ideal candidate is an excellent communicator that is able to coach and motivate large teams. This Operations Manager will prioritize a winning team culture while supporting our providers with a best-in-class experience. This candidate excels at supporting their team in hitting goals, and optimizing their team with creative and scrappy solutions, while being able to verbalize the support needed to make our workflows scalable.
What you’ll do:
Lead and manage sub-teams within the claims side of the revenue cycle team, managing up to 6 Team Leads or Specialists and a subsequent team of 50+ remote employees
Collaborate with Operations leadership to execute data-driven process changes and optimize existing workflows for scale
Manage and support day-to-day operations and escalations of the claims team within Alma’s insurance program
Collaborate with cross-functional teams with escalations by owning, executing, and reporting on identified escalation projects
Strategize with the Sr. Ops Manager to marry staffing plans with technology roadmaps to set Alma operations up for success at scale, and own necessary change management within the team
Analyze daily, weekly, and monthly program data and report key metrics to the team
Who you are:
You have 3-5 years experience in an Operations role - ideally at a start-up or revenue cycle management role in the healthcare space
You are relentlessly organized with meticulous attention to detail and exceptional project management skills
You have strong leadership skills with 1-2 years of experience managing a team, including developing and nurturing strong leaders underneath you
You are highly resourceful and efficient at operational process design, improvements, and execution, leveraging data to inform changes
You’re a team player who can roll up your sleeves to support the team creatively while balancing the management of other projects
You have exceptional communication skills that can flex to translate effectively with both internal and external stakeholders
You are passionate about mental health and our mission at Alma
Benefits:
We’re a remote-first company
Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (Roth and traditional)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Cigna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
Flexible PTO
Salary Band: $100,000 - $125,000
Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
About the job
Operations Manager
To see similar active jobs please follow this link: Remote Management jobs
Operations Manager
We are looking for a highly motivated, team-oriented individual who is passionate about making mental health more affordable and is excited to work on one of Alma’s largest growing initiatives. This Operations Manager will manage the day-to-day operations of Alma’s Insurance Program while leading a large and growing team through process change and scale.
The ideal candidate is an excellent communicator that is able to coach and motivate large teams. This Operations Manager will prioritize a winning team culture while supporting our providers with a best-in-class experience. This candidate excels at supporting their team in hitting goals, and optimizing their team with creative and scrappy solutions, while being able to verbalize the support needed to make our workflows scalable.
What you’ll do:
Lead and manage sub-teams within the claims side of the revenue cycle team, managing up to 6 Team Leads or Specialists and a subsequent team of 50+ remote employees
Collaborate with Operations leadership to execute data-driven process changes and optimize existing workflows for scale
Manage and support day-to-day operations and escalations of the claims team within Alma’s insurance program
Collaborate with cross-functional teams with escalations by owning, executing, and reporting on identified escalation projects
Strategize with the Sr. Ops Manager to marry staffing plans with technology roadmaps to set Alma operations up for success at scale, and own necessary change management within the team
Analyze daily, weekly, and monthly program data and report key metrics to the team
Who you are:
You have 3-5 years experience in an Operations role - ideally at a start-up or revenue cycle management role in the healthcare space
You are relentlessly organized with meticulous attention to detail and exceptional project management skills
You have strong leadership skills with 1-2 years of experience managing a team, including developing and nurturing strong leaders underneath you
You are highly resourceful and efficient at operational process design, improvements, and execution, leveraging data to inform changes
You’re a team player who can roll up your sleeves to support the team creatively while balancing the management of other projects
You have exceptional communication skills that can flex to translate effectively with both internal and external stakeholders
You are passionate about mental health and our mission at Alma
Benefits:
We’re a remote-first company
Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (Roth and traditional)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Cigna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
Flexible PTO
Salary Band: $100,000 - $125,000
Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.