Operations Data Support Specialist

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

As an Operations Data Support Specialist, you will play a critical role in assisting the Managed Services Operations team in maintaining data integrity, managing customer inventory and recipe records, and supporting day-to-day operations within the Restaurant365 software platform. This position will allow you to take on essential operational tasks to help ensure that processes run smoothly and efficiently. You will work closely with the Associate Manager of Operations Data, relieving them of data centered task, status update communications to customers, and contributing to the overall success of our customers’ operational data. 

How you'll add value:

• Assist in maintaining the accuracy and integrity of customer inventory and recipe records in Restaurant365

• Support the creation and maintenance of regular data checks and updates in alignment with established processes 

• Handle basic escalations and assist in resolving data discrepancies with guidance from the Operations Manager

• Help to create and update process documents and flowcharts for operational tasks

• Perform routine data entry and updates to ensure customer data remains current

• Collaborate with other departments and assist in cross-platform data alignment

• Track and report on routine metrics related to data accuracy and performance

• Assist with monitoring and managing support tickets related to data maintenance

• Contribute to a positive working environment through collaboration and proactive communication

• Other duties as assigned to Support team 

What you'll need to be successful in this role:

• Familiarity with inventory software. 

• 1+ years of experience in the restaurant, hospitality, or related sectors, or a strong willingness to learn quickly

• Intermediate proficiency with Microsoft Office, especially Outlook and Excel

• Strong attention to detail and commitment to maintaining high data accuracy

• Ability to manage time effectively and handle multiple tasks simultaneously

• Clear and professional communication skills, both written and verbal

• Eagerness to learn and develop within a fast-paced team environment

PREFERRED QUALIFICATIONS 

• Experience using the R365 Operations Module. 

• Previous experience with project management tools such as Monday.com

• Familiarity with ticket management software like Freshdesk or similar

R365 Team Member Benefits & Perks

• This position has a salary range of $24-$29/hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

• Comprehensive medical benefits, 100% paid for employee

• 401k + matching

• Equity Option Grant

• Unlimited PTO + Company holidays

• Wellness initiatives

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R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.