Onboarding Associate

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Location: Remote

The Onboarding Associate is a key member of the Practice Integration team. This role oversees and drives processes across Privia teams, the onboarding of new providers at our  partnered Care Centers, post-live data imports for electronic medical records and manages key projects for functional and market-based teams within Practice Integration. The Associate serves as the primary point of contact and project leader, ensuring that the new providers have a thorough onboarding experience. The ideal candidate will meticulously and proactively manage and coordinate data imports for electronic medical records in post-live care centers. 

Essential Job Duties:

• Serve as subject matter expert and lead for the New Provider Onboarding process across all new and existing markets

• Address roadblocks, anticipate challenges before they occur, and ensure a smooth and timely Provider onboarding experience by working with the Privia teams including but not limited to Implementation, Training, New Provider Recruitment, Credentialing, Operations and Population Health teams

• Identify areas for process improvement, issue management, and execute strategic plans  by working internally within Practice Integration and with other relevant departments

• Lead, coordinate, and manage activity between Privia Internal team stakeholders that apply to projects simultaneously

• Maintain a proficiency of the department wide project management tool - Monday.com

• Oversee the post-live data import process, from initial data collection to final import into the EHR system

• Serves as the primary point of contact for any data import-related inquiries and provide training and support to care center staff on data import procedures and best practices

Qualifications

• Bachelor's degree preferred or equivalent professional experience

• Meeting management/coordination experience preferred

• Experience with project management tools preferred

• Experience with data collection, reporting, and document management preferred

• Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

• Ability to mitigate risk and effectively manage autonomous time

• Exceptional organizational skills 

• Process oriented with the ability to drive a project to completion 

• Ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects

• Strong problem-solver

• Attention to detail 

• Excellent communication and client facing skills 

• Technical aptitude; excel skills, data manipulation preferred

• Team approach to working with others and being collaborative

• Project coordination experience

• Ability to work independently and as a team member

• Self-directed and resourceful

• Athena or EHR experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.