Job Title: NetSuite Functional Administrator

• Department: IT
• Location: Remote / Offshore
• Reports To: Deputy CIO

About the Role

We are seeking a highly skilled, execution-focused NetSuite Technical Administrator to drive the development, configuration, and day-to-day optimization of our NetSuite ERP ecosystem. This is a strict 'hands-on-keyboard' role requiring a candidate who can pivot seamlessly between writing production-ready SuiteScript, developing midmarket integrations, and resolving complex functional tickets.

The ideal candidate has deep experience in a SaaS environment, with a proven track record of building automated billing schedules, setting up payment/EFT gateways, and directly building and maintaining bi-directional integrations between Salesforce and NetSuite via Celigo.

Key Responsibilities

SuiteScript Development & System Customization

• Custom Code Deployment: Design, develop, test, and deploy production-ready SuiteScripts (Client, User Event, Map/Reduce, Suitelet, Restlets, and Workflow Action scripts) to automate business processes.
• Form & Workflow Engineering: Customize NetSuite forms, fields, subtabs, and custom records. Configure multi-level, role-based approval workflows with complex status transitions and automated email notifications.
• Release & Deployments: Manage code and configuration migrations across environments using the SuiteCloud Development Framework (SDF) and sandbox accounts.
• Documents & Templates: Design and develop Advanced PDF/HTML templates and custom email templates for multi-subsidiary invoices, statements, and forms, consolidating functional printouts into clean, uniform layouts.

Order-to-Cash (O2C) & SaaS Billing Automation

• SaaS Billing Architecture: Develop and automate recurring billing processes, standard/custom billing schedules, and usage-based billing workflows driven by external platform data.
• Payment & EFT Gateways: Configure, maintain, and troubleshoot NetSuite payment instruments and integrations (e.g., Fortis, Stripe, or similar gateways). Investigate daily production payment failures, gateway declines, and validation errors.
• Electronic Payments: Own the EFT Payment SuiteApp setup. Configure bank formats, payment files, entity details, and handle Payment File Administration (PFA) error resolution.

Core Integrations (Salesforce & Celigo)

• Celigo Development: Directly develop, configure, and deploy bi-directional data integrations between Salesforce CRM and NetSuite utilizing Celigo (Integrator.io).
• Pipeline Monitoring & Optimization: Actively monitor integration flows, map data fields, write transformation rules, and debug sync errors to maintain absolute data integrity across systems.

Technical Support & Operations

• Ticket Queue Ownership: Own and resolve daily technical support tickets, diagnosing script failures, workflow bottlenecks, and transaction processing issues.
• Procure-to-Pay (P2P) Maintenance: Maintain the technical configurations supporting purchasing, vendor approvals, and automated 3-way matching.
• Data Hygiene: Minimize data entry errors by leveraging automated validation rules and executing clean data modifications via mass CSV imports.

Qualifications

• Experience: 3+ years of hands-on NetSuite administration and development experience within a SaaS or recurring revenue business model.
• Technical Mastery: * Strong proficiency in SuiteScript 1.0/2.x and native SuiteFlow.
  • Direct experience developing and deploying integrations via Celigo (specifically Salesforce-to-NetSuite).
  • Hands-on experience with the NetSuite EFT Payment SuiteApp and merchant payment gateways.
• Certifications (Preferred): NetSuite Certified Financial Associate, BI and Reporting Associate, or Administrator.
• Execution Style: A builder mindset. You thrive on technical execution, clean documentation, unit testing, and taking direct ownership of the system's operational heartbeat.

Career Growth Opportunities: Senior NetSuite Functional Admin; NetSuite Business Analyst

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.