Manager - Salesforce

At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.  

Our industry-leading SaaS-based Global Employment Platform™ enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. The technical opportunities you’ll experience here have a positive impact on people and their work/life possibilities around the world. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you. 

If you have a passion for automation, are a deep innovator, and want to solve complex problems that lead to a world of positive results, consider G-P. Here, your knowledge and experience will be crucial to helping design and develop high-performing cloud-based software products using traditional Agile methodologies and modern frameworks.  

Beyond a competitive compensation and benefits package, what we offer to all employees along the way is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of your best innovations becoming reality.

What you will do:

• Drive the day-to-day execution of the Salesforce team using agile best practices and processes including Build and System Maintenance functions.

• Lead discovery process to identify and document client business processes and project requirements

• Participate in the full application life cycle from design to development, testing, and deployment

• Articulates best practice for more complex Salesforce use cases.

• Drives advanced declarative customizations or development for Salesforce to meet unique business needs.

• You will be the escalation point for all project leads, clients on service-related issues and take the lead in working directly with Salesforce.

• Resource management including staffing, planning and utilization. 

• Work closely with team members on a project basis to ensure quality, completeness, and timeliness of all tasks

• Organises an agile team to deliver to customer requirements

• Drive continuous improvement by facilitating team retrospectives, teaching problem-solving techniques, and driving greater accountability amongst team members, within a highly global matrix setup

• Manage stakeholder expectations to manage team capacity and delivery schedules.

• Responsible for team’s commitments, and in cases of failure, communicate impact to stakeholders and suitable mitigating

• Mentor, grow and develop the SF internal team to ensure the optimum level of skillset in the team

• Support metrics development and reporting to support decision making and continuous improvement.

• Work actively with managers and project team members to identify performance issues early and provide insight and feedback.

• Build strong relationships with both internal and external teams and stakeholders

• Create and maintain key project artefacts.

• Work with vendors to ensure project deliverables (or services) are delivered as per business requirements.

• Optimize the solution release management process

 What we are looking for

• Minimum of 3 years in salesforce, with skills in requirements scoping, solution design and project estimation.

• Demonstrated leadership driving technical implementations working with remote teams is a must

• Minimum of 2 years managing a skilled technical team.  

• You are a very hands-on coach who knows how to manage a team to consistent success.

• Demonstrable experience with Agile projects including the adoption of Agile methods both inside and outside of software teams

• Demonstrated experience in stakeholder management and project delivery

• Keep abreast of market trends and constantly develop your own skills

• Excellent communication skills that can span all levels of the business and are relevant, appropriate, and timely.

• Focused on achieving outcomes with high levels of initiative and drive

• A team player who builds relationships based on trust and can work cooperatively

• It is expected that Salesforce Delivery Manager will gain industry and platform specific certifications.

• Knowledge of relevant tools such as JIRA and Confluence

• Experience with ITIL framework

Desirable:

• Experience in a Sales Cloud environment essential

• Experience in a Service Cloud and experience could environment good to have

• Prior experience in a Solution Architect role good to have

• Prior experience with Salesforce CPQ highly desired

• Salesforce Admin, Salesforce Advanced Administrator, Platform App Builder highly desired

• PMP/Lean Six Sigma/Agile knowledge/certification good to have.

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