Manager - Minor Safety Operations, Trust and Safety

We’re looking for a strong, resilient operational manager to lead the team responsible for enforcing the policies and regulations working on sensitive workflows focused on child safety. This role will be part of our growing Trust & Safety Enforcement Operations organization and will lead the team interacting directly with Pinners and governing agencies (eg: NCMEC). You’ll leverage critical thinking and insights to improve and scale our operational processes and policies while working closely within operations and with cross-functional partners to develop and support organizational goals and projects. In addition, you will gain familiarity with our escalation procedures, test and improve our tools and best practices, provide relevant context and feedback to teams building new features, and build relationships with the other teams who help keep Pinterest safe. 

What you’ll do:

• Manage the Minor Safety Ops team, developing and maintaining a robust compliance program that ensures the company adheres to relevant laws, regulations, and industry standards while driving scalable outcomes for operational teams. 

• Lead the team reviewing potential child sexual abuse material and actioning accordingly per law and Pinterest’s Community Guidelines

• Play a key role in advocating for your team's needs, particularly as they relate to our company's focus on employee health and well-being. 

• Investigate potential bad actors and identify new trends in unsafe behavior/content related to the sexualization of minors

• Own resolution of high priority escalations through multiple channels (may include 24/7 on-call paging)

• Collaborate with internal stakeholders to develop and implement policies and procedures, conduct risk assessments, and provide guidance to employees on child safety matters. 

• Work closely with Pinterest’s legal and engineering teams to create long-term strategies and short-term solutions for operational processes, tools, and policy gaps. 

• Facilitate and enable a high performance team culture. Coach direct reports in navigating ambiguity, finding solutions and accomplishing goals despite incomplete information. 

• Embrace ambiguity and change and drive a track record of success for the team.

• Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps. 

 What we’re looking for:

• 3+ years of direct people management experience

• 5+ years previous experience in Intellectual Property, Legal, Regulatory or Compliance operations or policy

• Critical thinker, capable of managing ambiguity leveraging data-driven decision frameworks to enable operational strategy and deliverables 

• Previous experience working in sensitive content review and/or moderation or closely related community operations

• Exceptional communicator across functions at all levels of the company.

• Track record of launching operational processes and enabling scale 

• Takes ownership and accountability of Pinners’ experience, process improvement and issue resolution

• Our PinFlex future of work philosophy requires this role to visit a Pinterest office for collaboration approximately 1x per quarter. For employees not located within a commutable distance from this in-office touchpoint, Pinterest will cover T&E. Learn more about PinFlex here.

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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