Manager, IT

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Manager, Information Technology at Restaurant365 is a leadership role responsible for overseeing and managing the IT department's day-to-day operations, strategic initiatives, and a team of dedicated IT professionals. This position plays a critical role in ensuring the organization's technology infrastructure is robust, secure, and aligned with business objectives.

How you'll add value:

• Lead and manage IT projects from initiation to completion, including creating project plans, allocating resources, monitoring progress, and ensuring projects are delivered on time and within budget.

• Oversee and coordinate the work of IT staff, including technicians, administrators, and support personnel. Provide guidance, mentorship, and support to team members, fostering a collaborative and high-performance work environment.

• Troubleshoot and resolve technical issues and provide support to end-users. This may involve hardware and software troubleshooting, network support, and system maintenance.

• Manage relationships with IT vendors, negotiating contracts, and ensuring that vendor services and products meet the organization's needs and standards.

• Participate in budget planning and management for the IT department. Monitor expenses and help ensure that IT projects and operations stay within budgetary constraints.

• Develop, maintain, and implement IT policies, procedures, and best practices to ensure security, compliance, and efficient IT operations.

• Implement and maintain IT security measures to protect the organization's data and systems. This includes managing user access, implementing cybersecurity best practices, and staying up to date with security threats.

• Research and evaluate new technologies, tools, and software that can enhance the organization's IT infrastructure and operations.

• Maintain documentation of IT systems, processes, and procedures, making sure they are up-to-date and accessible to the IT team.

• Lead the development and testing of disaster recovery and business continuity plans to ensure the organization can recover from IT-related emergencies.

• Provide training and support to end-users on new technologies and systems, helping them understand and utilize IT resources effectively.

• Ensure that IT operations comply with relevant industry regulations, data protection laws, and organizational policies.

• Collaborate with other departments and stakeholders to understand their IT needs and align IT strategies with overall business objectives.

• Prepare and present reports on IT department performance, project status, and key metrics to senior leadership and stakeholders.

• Stay updated with industry trends, emerging technologies, and best practices in IT management.

• Recommend, schedule, and perform hardware, software, and network improvements, upgrades, configuration changes.

• Purchase and maintain accurate inventory of hardware and software.

• Create, maintain, and update technical documentation, physical and logical network diagrams, policies, procedures, user guides.

• Conduct internal audits of network/system/workstation integrity, reliability, and security.

• Other duties as assigned.

What you'll need to be successful in this role:

• Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience.

• 5+ years of experience in IT management, with a proven track record of successfully leading and managing IT teams.

• Strong project management and business-process management skills.

• End-user-facing technical support experience.

• Operation and troubleshooting expertise of Windows, macOS devices, iPads, and A/V equipment.

• Wireless, wired, and VPN network and equipment experience.

• Expertise with enterprise security policies, access controls, and employee onboarding/offboarding.

• Extensive knowledge of Microsoft Office 365 and Microsoft 365 Admin centers including Word, Excel, PowerPoint, Outlook, OneDrive, Teams, Exchange, Azure Active Directory, Teams, SharePoint, Dynamics 365, and Security & Compliance.

• Strong proficiency with Azure Active Directory, SSO integrations, and experience administering Fresh Service, Slack, Atlassian, and Torii are a plus.

• Proficiency with Helpdesk systems configuration and functionality.

• Proficiency with MDM technologies such as Microsoft Intune and JAMF.

• Strong sense of discretion related to data privacy and user privacy.

• Experience with departmental forecasting and budgeting.

• Excellent leadership, communication, and interpersonal skills.

• Occasional travel may be required.

R365 Team Member Benefits & Compensation

• This position has a salary range of $115K-$150. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

• Comprehensive medical benefits, 100% paid for employee

• 401k + matching

• Equity Option Grant

• Unlimited PTO + Company holidays

• Wellness initiatives

#BI-Remote

$115,000 - $150,000 a year

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.