Manager, Customer Success Management
Apply for this position → Go ad-free with PremiumResumes must be submitted in English.
As the Manager of the Customer Success, Strategic Accounts team, you will be responsible for hiring, developing, coaching, and leading a team of Lead & Principal Customer Success Managers (CSMs) focused on helping HubSpot’s highest paying customers grow better.
You will partner cross-functionally with sales, contract management, technical support and solutions, product, and other teams to deliver a remarkable customer experience and help drive long-term customer retention and growth with HubSpot.
This role is open in-office, hybrid, or remote from Colombia.
In this role you’ll
- Lead a team of 8-10 Lead and Principal CSMs who are dedicated to delivering a remarkable experience throughout the customer lifecycle to HubSpot’s highest paying customers
- Coach and guide CSMs in strategies to build durable customer value
- Develop the skills of your team as they grow in their career
- Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery of high quality engagements throughout the customer lifecycle, and ensuring teams properly document activities in a timely manner
- Champion initiatives to foster diversity, equity, inclusion and belonging within the team and among peers in management
- Analyze customer and performance data to make informed decisions about operational and process changes
- Contribute to and co-manage segment and organization-wide initiatives
We are looking for people who have
- Experience working at a marketing, software, management and/or consulting company
- 3+ yrs experience as a people leader
- A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment
- Record of success collaborating with all levels of internal leadership
- Experience navigating and resolving customer escalations
- A proven track record of executing bold growth strategies and over-performing against company targets and expectations
- Experience successfully bringing others along through change, gaining commitment from those impacted Excellent leadership, organizational, problem solving, and decision-making skills
- A deep understanding of how complex organizations work
- A background using data to analyze results and make decisions
- The ability to communicate effectively in small and large groups
- A proven track record of championing a positive, high-performance culture within the team
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
If you need accommodations or assistance due to a disability, please reach out to us using this form.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
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Manager, Customer Success Management
Resumes must be submitted in English.
As the Manager of the Customer Success, Strategic Accounts team, you will be responsible for hiring, developing, coaching, and leading a team of Lead & Principal Customer Success Managers (CSMs) focused on helping HubSpot’s highest paying customers grow better.
You will partner cross-functionally with sales, contract management, technical support and solutions, product, and other teams to deliver a remarkable customer experience and help drive long-term customer retention and growth with HubSpot.
This role is open in-office, hybrid, or remote from Colombia.
In this role you’ll
- Lead a team of 8-10 Lead and Principal CSMs who are dedicated to delivering a remarkable experience throughout the customer lifecycle to HubSpot’s highest paying customers
- Coach and guide CSMs in strategies to build durable customer value
- Develop the skills of your team as they grow in their career
- Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery of high quality engagements throughout the customer lifecycle, and ensuring teams properly document activities in a timely manner
- Champion initiatives to foster diversity, equity, inclusion and belonging within the team and among peers in management
- Analyze customer and performance data to make informed decisions about operational and process changes
- Contribute to and co-manage segment and organization-wide initiatives
We are looking for people who have
- Experience working at a marketing, software, management and/or consulting company
- 3+ yrs experience as a people leader
- A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment
- Record of success collaborating with all levels of internal leadership
- Experience navigating and resolving customer escalations
- A proven track record of executing bold growth strategies and over-performing against company targets and expectations
- Experience successfully bringing others along through change, gaining commitment from those impacted Excellent leadership, organizational, problem solving, and decision-making skills
- A deep understanding of how complex organizations work
- A background using data to analyze results and make decisions
- The ability to communicate effectively in small and large groups
- A proven track record of championing a positive, high-performance culture within the team
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
If you need accommodations or assistance due to a disability, please reach out to us using this form.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
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