Manager - Customer Success Engineer
About The Role
In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback. Your team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale.
As a hands-on leader, you will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers. You’ll scale processes that help customers succeed today while partnering closely with Engineering, Product, and Design to influence how the platform evolves tomorrow.
You Will
People Leadership & Development
Hire, mentor, and develop a high-performing team of Customer Success Engineers.
Build a culture centered on accountability, ownership, efficient execution, and clear communication.
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence.
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills.
Customer Experience
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage.
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations.
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing.
Ideally, You'd Have
3–5 years of people management experience leading technical customer-facing teams.
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments.
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures.
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering.
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment.
Bonus If You Have
Startup experience, particularly within a high-growth SaaS company.
Experience with Snowflake, Databricks, Redshift, BigQuery, or similar warehouse technologies.
Background in marketing technology, customer data platforms (CDPs), or activation workflows.
We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $130,000-$160,000 USD per year which is location independent in accordance with our remote-first policy.
About the job
Apply for this position
Manager - Customer Success Engineer
About The Role
In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback. Your team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale.
As a hands-on leader, you will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers. You’ll scale processes that help customers succeed today while partnering closely with Engineering, Product, and Design to influence how the platform evolves tomorrow.
You Will
People Leadership & Development
Hire, mentor, and develop a high-performing team of Customer Success Engineers.
Build a culture centered on accountability, ownership, efficient execution, and clear communication.
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence.
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills.
Customer Experience
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage.
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations.
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing.
Ideally, You'd Have
3–5 years of people management experience leading technical customer-facing teams.
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments.
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures.
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering.
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment.
Bonus If You Have
Startup experience, particularly within a high-growth SaaS company.
Experience with Snowflake, Databricks, Redshift, BigQuery, or similar warehouse technologies.
Background in marketing technology, customer data platforms (CDPs), or activation workflows.
We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $130,000-$160,000 USD per year which is location independent in accordance with our remote-first policy.