Manager, Cloud Services

Why join Nextech?

We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary

The Manager, Cloud is primarily responsible for guiding the cloud team in the management of our cloud resources and automation of our processes and practices. The Manager, Cloud oversees the evaluation of upcoming work, assessing scope and feasibility of projects, and ensuring that the team is working to complete all projects in a timely fashion. The Manager, Cloud is ultimately responsible for ensuring the uptime of our applications in production and driving workload optimizations through the department. The Manager, Cloud will work with the Director of Technology Operations to determine priorities and define plans to achieve departmental and company goals.

All activities must follow Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.

Essential Functions

• Manage a large-scale production environment with multiple workloads at varying cloud maturity levels

• Manage and mentor Cloud engineers

• Guide and direct Cloud infrastructure projects

• Drive and implement improvements throughout the team

• Ensure compliance with relevant industry standards such as SOC 2 and HIPAA

• Partner with development teams to ensure we are delivering scalable, reliable and secure solutions

• Communicate with all levels of the organization, often balancing competing priorities

• Develop plans to achieve company and departmental goals

• Drive incident response and manage 24/7 on-call rotation

• Estimate effort and timeline on projects as designed

• Architect and design solutions to complex systems

• Evaluate advanced issues for customer-impacting issue resolution

Minimum Requirements

• 2+ years of experience as a people manager

• 7-10 years of industry experience, with at least 5 in production cloud experience

• 2+ years of experience with the Microsoft tech stack (Azure, .Net, IIS, SQL Server, etc.)

• Demonstrated success managing teams in a fast-growing environment

• Ability to collaborate well with diverse partners, influence without direct authority, and build strong relationships across teams

• Experience with Scrum or Kanban practices

• Experience managing a 24/7 on-call rotation in a SaaS-based environment

• Ability to deep dive into technical challenges, architect solutions and get hands-on

• A passion for operational excellence, and the ability proactively identify and resolve issues

Preferred Qualifications

• An affinity towards working in environments with tremendous growth, and have been through the journey before

• Proven track record of identifying scaling issues and operational risks before they become a problem

• Experience working in software development

Working Environment/Physical Demands

• Activities require a significant amount of work in front of a computer monitor

•  Long-distance or air travel as needed – not to exceed 10% travel.

Total Rewards

• Employee Assistance Program with free counseling sessions available

• Flexible Time Off: take time off when you need it without worrying about available hours 

• 10 paid holidays + 1 floating holiday

• Generous annual bonus opportunity

• iCREATE Employee Recognition Program

• Insurance : Choice of Medical, Dental, and Vision plans

• Wellness Program including discounts on medical premiums

• Health Savings Account

• Flexible Spending Account

• Volunteer Time Off

• 100% Company-Paid Parental leave

• 401(k) with Employer Match

• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance

• Company-Sponsored 529 College Savings Plan

• Corporate Discounts on Retail, Travel, and Entertainment

• Pet Insurance options