Truehold is one of the nation’s leading platforms at the intersection of real estate and finance, with 200+ employees across 15+ markets. As we continue to scale, we’re building a best-in-class mortgage operation focused on DSCR and investor lending, combining institutional rigor with startup speed.

We’re hiring a Processing Manager who operates as both a high-performing individual contributor and a hands-on team leader. This is a player-coach role - you will actively manage and process loan files while also leading, coaching, and holding a team accountable to performance, quality, and speed metrics. We’re looking for someone who thrives in a metrics-driven, high-volume environment and knows how to drive output, enforce standards, and move pipelines forward without sacrificing accuracy.

What You’ll Own

Team Leadership & Performance Management

• Lead, coach, and develop a team of processors in a high-volume, KPI-driven environment

• Set and enforce expectations around turn times, condition cycles, file quality, and productivity

• Monitor performance across key metrics and hold team members accountable to SLAs and production targets

• Identify performance gaps and take action quickly through coaching, training, or process changes

• Establish a culture of urgency, ownership, and accountability

Loan Execution (Player-Coach)

• Personally manage and process DSCR and investor loan files end-to-end

• Review and validate borrower, property, and third-party documentation

• Calculate and assess DSCR metrics, rental income, and cash-flow inputs

• Submit clean, well-structured files to underwriting and drive conditions to clear-to-close

• Step in on complex or escalated files to keep deals moving and unblock the team

Pipeline & Operations Management

• Oversee team pipeline to ensure speed-to-close, SLA adherence, and minimal bottlenecks

• Proactively identify and resolve issues that could impact closing timelines or borrower experience

• Maintain strong communication across loan officers, underwriting, and capital partners

Process, Systems & Scale

• Build, document, and refine SOPs, workflows, and condition management frameworks

• Establish and track KPIs, SLAs, and quality benchmarks

• Identify inefficiencies and implement solutions to increase throughput and reduce defects

• Support onboarding and training of new processors as the team scales

• Partner on LOS optimization, lender portal workflows, and tooling decisions

What Makes Someone Successful Here

• You’ve operated in a true production environment - not just managing, but producing

• You’re comfortable holding people accountable and driving performance against metrics

• You understand that speed + accuracy both matter - and know how to enforce both

• You step into problems quickly and don’t let files or people stall

• You’ve worked with DSCR / investor loans and understand the nuances

• You thrive in an environment that is fast, evolving, and performance-oriented

Requirements

• 4+ years of mortgage processing experience with strong DSCR / investor loan exposure

• Proven experience in a player-coach or team lead capacity

• Deep understanding of wholesale broker workflows and lender portal submissions

• Strong experience with DSCR calculations, rental income analysis, and investor guidelines

• Track record of managing pipeline volume while maintaining quality and timelines

• Strong organizational, communication, and problem-solving skills

Nice to Have

• Experience in non-QM / non-agency lending environments

• Experience in a scaling or high-growth mortgage platform

• Prior experience building SOPs, QA frameworks, or training programs

What Success Looks Like

• Team consistently hits turn time, SLA, and production targets

• Files move quickly with low defect rates and fewer condition cycles

• Processors are held accountable and improving over time

• Pipeline remains clean, organized, and moving toward close

• Processing evolves into a scalable, metrics-driven function

Disclaimer: Due to the nature of this role, final candidates may be subject to additional background screening, including a credit report, where permitted by law