Learning and Development Coordinator II
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Position Summary
The Learning & Development team is responsible for providing training that enables our clients to thrive using Jenzabar products. A Learning and Development Coordinator II is responsible for independently maintaining and administering our client facing learning management system. This person will actively communicate with customers regarding their training needs and supply them with important resources. They will also take the lead in scheduling and creating instructor-led courses. A Learning and Development Coordinator II will creatively create reports on the customer comments and LMS statistics and then perform analysis on those statistics to improve client experiences.
Essential Tasks
Generate reports for billing purposes and at client request
Schedule reports to be sent to individuals on a need-be basis as well as to manager
Schedule and host all Teams sessions for instructor led courses
Assist with creating yearly course catalog and entering courses on L&D calendar
Compile survey results, review comments, and send results to manager
Perform analysis on client comments and make appropriate recommendations to instructional designer
Update and maintain monthly and quarterly financial report to track activity for each learning object offered by L&D
Continually monitor client experience with Docebo Learn learning management system and make appropriate recommendations to manager
Preferred Skills and Experience
Expert knowledge of Microsoft Excel
Working knowledge of Docebo Learn or equivalent learning management system
Ability to make decisions to solve client problems
Be proactive in suggesting changes to improve communications with clients
The pay range for this position is $42,000 to $52,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
#LI-Remote
Learning and Development Coordinator II
To see similar active jobs please follow this link: Remote Customer Success jobs
Position Summary
The Learning & Development team is responsible for providing training that enables our clients to thrive using Jenzabar products. A Learning and Development Coordinator II is responsible for independently maintaining and administering our client facing learning management system. This person will actively communicate with customers regarding their training needs and supply them with important resources. They will also take the lead in scheduling and creating instructor-led courses. A Learning and Development Coordinator II will creatively create reports on the customer comments and LMS statistics and then perform analysis on those statistics to improve client experiences.
Essential Tasks
Generate reports for billing purposes and at client request
Schedule reports to be sent to individuals on a need-be basis as well as to manager
Schedule and host all Teams sessions for instructor led courses
Assist with creating yearly course catalog and entering courses on L&D calendar
Compile survey results, review comments, and send results to manager
Perform analysis on client comments and make appropriate recommendations to instructional designer
Update and maintain monthly and quarterly financial report to track activity for each learning object offered by L&D
Continually monitor client experience with Docebo Learn learning management system and make appropriate recommendations to manager
Preferred Skills and Experience
Expert knowledge of Microsoft Excel
Working knowledge of Docebo Learn or equivalent learning management system
Ability to make decisions to solve client problems
Be proactive in suggesting changes to improve communications with clients
The pay range for this position is $42,000 to $52,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
#LI-Remote