Lead Client Success Manager
To see similar active jobs please follow this link: Remote Management jobs
Bazaarvoice is looking for a Lead Client Success Manager to join our Enterprise Accounts team. Our Client Success Managers are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients. We are looking for an individual who is passionate about client service, about solving challenging problems and enjoys regularly exceeding customer expectations. Our ideal candidate is naturally curious and has strong drive to succeed.
What you'll do:
Discover and influence the client's internal metrics for success of their Bazaarvoice program and ensure the client knows how to achieve and measure those results
Conduct regular Executive Business Reviews to help executive stakeholders understand the value they’re receiving from Bazaarvoice.
Act as the business success expert in educating, guiding, and supporting clients, partnering with them to effectively develop their User Generated Content (UGC) programs
Engage in consistent, proactive client engagements to positively impact customer loyalty and revenue growth.
Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of your customers.
Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Bazaarvoice.
Manage client lifecycle across a portfolio of named accounts
Exemplify client centricity by serving customers above and beyond their expectations
Manage client health by identifying, documenting, and working with multiple teams to mitigate risk and increase client satisfaction
Who you are:
Significant experience with account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform
Excellent relationship building skills and proven experience cultivating productive executive champion relationships
Ability to compel clients and internal stakeholders to act, and to hold them accountable to their commitments
Demonstrated ability to manage multiple enterprise accounts concurrently
Demonstrated ability to manage multiple work streams simultaneously and efficiently
Attention to detail, highly organized, with an absolute focus on quality of work
Strong team player with a “client-centric” attitude
Outstanding oral and written communication skills
Marketing program management experience preferred
Bachelor’s degree and a minimum of 10 years of work experience in a client services or account management role managing Fortune 1000 clients
$110,000 - $115,000 a year
*Range quoted denotes Base Salary range
Transparency & Integrity Builds Trust
At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply!
#LI-BA1
#LI-Remote
About the job
Lead Client Success Manager
To see similar active jobs please follow this link: Remote Management jobs
Bazaarvoice is looking for a Lead Client Success Manager to join our Enterprise Accounts team. Our Client Success Managers are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients. We are looking for an individual who is passionate about client service, about solving challenging problems and enjoys regularly exceeding customer expectations. Our ideal candidate is naturally curious and has strong drive to succeed.
What you'll do:
Discover and influence the client's internal metrics for success of their Bazaarvoice program and ensure the client knows how to achieve and measure those results
Conduct regular Executive Business Reviews to help executive stakeholders understand the value they’re receiving from Bazaarvoice.
Act as the business success expert in educating, guiding, and supporting clients, partnering with them to effectively develop their User Generated Content (UGC) programs
Engage in consistent, proactive client engagements to positively impact customer loyalty and revenue growth.
Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of your customers.
Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Bazaarvoice.
Manage client lifecycle across a portfolio of named accounts
Exemplify client centricity by serving customers above and beyond their expectations
Manage client health by identifying, documenting, and working with multiple teams to mitigate risk and increase client satisfaction
Who you are:
Significant experience with account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform
Excellent relationship building skills and proven experience cultivating productive executive champion relationships
Ability to compel clients and internal stakeholders to act, and to hold them accountable to their commitments
Demonstrated ability to manage multiple enterprise accounts concurrently
Demonstrated ability to manage multiple work streams simultaneously and efficiently
Attention to detail, highly organized, with an absolute focus on quality of work
Strong team player with a “client-centric” attitude
Outstanding oral and written communication skills
Marketing program management experience preferred
Bachelor’s degree and a minimum of 10 years of work experience in a client services or account management role managing Fortune 1000 clients
$110,000 - $115,000 a year
*Range quoted denotes Base Salary range
Transparency & Integrity Builds Trust
At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply!
#LI-BA1
#LI-Remote