L1 Support Agent
To see similar active jobs please follow this link: Remote Customer Success jobs
SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.
It offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE’s method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers.
With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit https://simple.life/
Right now we are looking for a talented Customer Support L1 Representative who will join our Customer Support team.
Main duties:
Monitoring of incoming messages (Escalations/Product Requests/Billing Requests)
Work with users feedback
Collaboration with the Community, QA, marketing and Development teams
Turning potential negative customer situations into positive experiences.
What we are looking for:
Person who is located in the following time zones : GMT +8, GMT+3, GMT +2 Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Fluency in written English is a must
Resistant to stress and routine: you will have to correspond a lot with users
Self-organization skills
Ability to work in a fast-paced ever-changing environment
Technologically inclined
Attentiveness
1-3 years experience in Technical Support, Customer Support, Customer service, or another similar role
Experience in mobile products is desirable
Readiness to work shifts 2/2 (day or night);
Perks and Benefits:
Competitive salary
Fully Remote
A premium SIMPLE subscription;
21 days annual leave
Internet Coverage
Emergency Days
Bonus System for extraordinary results
Kindly Note: We kindly request your special attention to ensure you submit the test assignment and respond to the additional questions provided. This will greatly assist us in evaluating your skill-set for the role and gaining a deeper insight into your motivation. While we understand that this is a seasonal position and these steps may seem extensive, we kindly request your cooperation to ensure an efficient process for both parties. We sincerely appreciate your cooperation. Thank you!
About the job
L1 Support Agent
To see similar active jobs please follow this link: Remote Customer Success jobs
SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.
It offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE’s method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers.
With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit https://simple.life/
Right now we are looking for a talented Customer Support L1 Representative who will join our Customer Support team.
Main duties:
Monitoring of incoming messages (Escalations/Product Requests/Billing Requests)
Work with users feedback
Collaboration with the Community, QA, marketing and Development teams
Turning potential negative customer situations into positive experiences.
What we are looking for:
Person who is located in the following time zones : GMT +8, GMT+3, GMT +2 Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Fluency in written English is a must
Resistant to stress and routine: you will have to correspond a lot with users
Self-organization skills
Ability to work in a fast-paced ever-changing environment
Technologically inclined
Attentiveness
1-3 years experience in Technical Support, Customer Support, Customer service, or another similar role
Experience in mobile products is desirable
Readiness to work shifts 2/2 (day or night);
Perks and Benefits:
Competitive salary
Fully Remote
A premium SIMPLE subscription;
21 days annual leave
Internet Coverage
Emergency Days
Bonus System for extraordinary results
Kindly Note: We kindly request your special attention to ensure you submit the test assignment and respond to the additional questions provided. This will greatly assist us in evaluating your skill-set for the role and gaining a deeper insight into your motivation. While we understand that this is a seasonal position and these steps may seem extensive, we kindly request your cooperation to ensure an efficient process for both parties. We sincerely appreciate your cooperation. Thank you!