Job Summary:

We are seeking a versatile Junior Ecommerce Brand Manager (TikTok) who will serve as both a strategic account partner and operational Associate for our TikTok e-commerce initiatives. This position requires hands-on shop management experience and strong analytical skills.

Key Responsibilities

TikTok Shop Operations

• Help manage promotional campaigns, including discounts, flash sales, and participation in monthly TikTok seller programs

• Process refund and return requests while maintaining high customer satisfaction standards

• Provide responsive customer service across all touchpoints to ensure positive shopping experiences

• Identify and capitalize on TikTok growth opportunities, including mission completion for ad credits and promotional coupons

• Conduct competitive research and implement data-driven strategies to enhance shop performance

• Manage customer review ecosystem, addressing negative feedback through professional engagement and resolution strategies

• Oversee CRM system implementation to nurture existing customer relationships and drive repeat purchases

• Monitor daily shop health metrics and Seller Performance Score (SPS) to ensure platform compliance and optimal performance

Account Management

• Create, analyze, and present detailed performance reports with actionable recommendations for growth

• Troubleshoot client challenges efficiently and escalate issues to appropriate teams when necessary

Campaign Coordination

• Collaborate with media buying and creative teams to ensure alignment between shop operations and advertising campaigns

• Assist in the development of comprehensive promotional calendars for TikTok Shop events, product launches, and seasonal initiatives

• Ensure seamless integration between TikTok advertising efforts and shop functionality for optimal conversion performance

• Track, analyze, and report on campaign performance metrics, focusing on shop conversion optimization

• Generate detailed audit proposals and competitive analysis reports for prospective clients

• Coordinate cross-functional initiatives to maximize campaign effectiveness and ROI

Required Qualifications

• 1+ years of experience in TikTok Shop brand management (preferred) or Brand Management for Amazon or another ecommerce platform

• Strong analytical skills with experience in performance reporting and data interpretation

• Excellent written and verbal communication skills

• Experience with CRM systems and customer service platforms

• Knowledge of TikTok platform, social commerce trends, and digital advertising ecosystems

Preferred Qualifications

• Understanding of e-commerce metrics, conversion optimization, and customer lifecycle management

Core Competencies

• Operational Excellence: Strong attention to detail with capability to manage multiple operational workflows

• Problem-solving: Quick identification and resolution of both client and operational challenges

• Communication: Clear, professional communication across all stakeholder levels

Work Environment This role operates in a fast-paced, client-focused environment requiring daily platform monitoring, proactive client communication, and coordination across multiple internal teams. The position demands both strategic account management skills and hands-on operational execution across TikTok's evolving commerce ecosystem.