Jira/Confluence Administrator

Vonage Engineering Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

As a member of the Vonage Business Applications Engineering team, this individual will perform administration and configuration tasks in a timely, secure, high quality, and efficient manner.  You will be working with Product Owners and engineering teams as well as helping to support the end users.

What you'll do:

• Administration and support of the data Center versions of Jira and Confluence 

• Work with Business customers to validate resolution of their request or system issue

• Configure, document, test, and deploy system updates in compliance to established IT controls

• Ensure all work is completed with security and compliance goals at the forefront

• Execute data updates through established data management process 

• Stay current on new application features and functionality and provide recommendations for process improvements

• Maintain an awareness of current system features and new technologies related to assigned applications

• Consistently evaluate opportunities to improve applications and their efficiency for the Business

What is required

• BS or BA in Business Operations, Computer Science,  Information Services or related discipline preferred.

• 3+ years experience supporting Atlassian applications

• 3+ years experience working with Development, Finance, and/or Support operations

• Experience with Jira, Jira Service Management and Confluence best practices

• Specific Jira Experience with

  • Jira Workflows

  • Custom fields, screens and workflows

  • Customizing access using Permission schemes, Groups, Roles etc..

  • Filters and Dashboards 

  • Integrations

  • Jira plugins, update mechanisms and security, including

    • JMWE

    • Rich Filters

    • ScriptRunner

    • ServiceRocket

    • EazyBi

    • Insight

• Specific Experience with Confluence Space Administration including Permissions, Macros, Templates etc

• Experience with Jira Align, Statuspage, Opsgenie, preferred.

• Experience with Mulesoft, a plus

• Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences

• Ability to identify technical debt and process improvements

• Energetic, self-motivated candidate with high productivity, creative problem solving skills, and the ability to multitask, prioritize, and manage multiple projects with competing deadlines

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