Sembi is a leader in software quality and security management, offering a comprehensive suite of tools that enhance testing, strengthen security, and accelerate product delivery. By unifying industry-leading solutions like TestRail, Xray, Testmo, Ranorex, Kiuwan, and PreEmptive, Sembi empowers development teams to build software the world can rely on.

We are seeking a well-rounded IT Systems Administrator to support and maintain our IT environment in a remote setting. This role acts as Tier 2 support for frontline helpdesk and support staff, and requires strong systems administration experience, particularly in diagnosing server-level issues and supporting system and data migrations. The ideal candidate is an IT generalist with broad technical depth across cloud services, infrastructure, and enterprise tools. Key Responsibilities:

• Provide Tier 2 escalation support for helpdesk, resolving complex system and infrastructure issues

• Administer core IT systems and services (Email, Messaging, Device Management, etc)

• Monitor, diagnose, troubleshoot and maintain on-prem and cloud-based IT infrastructure and tools

• Manage and track workload through ticketing system (e.g. Jira, Zendesk)

• Support and execute system and data migrations across platforms and services with occasional weekend availability

• Provide remote IT support for a distributed workforce

• Document processes, system configurations, procedures and enforce IT security best practices

• All other duties as assigned

Requirements:

• Availability during Central Standard Time Zone

• Experience in IT systems administration or a similar role

• Strong troubleshooting skills across operating systems, servers, and cloud services

• Hands-on experience supporting system or data migrations

• Broad IT generalist skill set (e.g., cloud platforms, identity management, endpoints, VPNs)

• Experience supporting remote teams

• Strong communication, documentation, and problem-solving skills

• Ability to work independently in a fully remote environment

Preferred Qualifications:

• Experience working in an Agile environment (Scrum, Kanban, Scrumban, etc)

• Experience administering Atlassian products (Jira, Confluence), including migrations or configuration

• Familiarity with IT service management tools (e.g., Zendesk, Jira Service Management)

• Cloud platform certifications (AWS, Azure, Google Cloud)

• Security or compliance experience (e.g. PCI, SOC 2, ISO 27001, SOX)

An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting your application, you acknowledge that Sembi, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention (e.g., for consideration for future opportunities).

In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting compliance@sembi.com. Sembi, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.