IT Support Technician
To see similar active jobs please follow this link: Remote Customer Success jobs
PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with us because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.
Who we are
Brivity VA, a brand of PLACE, is looking for a self-starting IT Support Technician to serve as the first point of contact for users in need of technical assistance. This role is crucial for maintaining operational efficiency and ensuring user satisfaction. The ideal candidate will have a solid foundation in IT support principles, exceptional problem-solving skills, and a dedication to providing excellent customer service.
What is expected of you
Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
Resolve user-reported issues using available tools and following procedures and policies for handling support cases.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Troubleshoot technical issues to resolution and/or escalate to colleague. supplier, or partner organizations as required.
Manage user set-up and deployment for hardware/software for Windows and Mac computers.
Administer and troubleshoot issues related to Google Workspace, ensuring seamless access and operation for all users.
Create and maintain comprehensive documentation of all user queries, issues, and technical procedures.
Administration of Okta for secure identity management.
Manage HubSpot settings and configurations to support sales and marketing activities.
What you need to possess
Proven experience as a helpdesk technician or other customer support role in an IT environment.
Strong understanding of computer systems (Windows and Mac), mobile devices, and other tech products.
Familiarity with Google Workspace, including Gmail, Drive, Docs, Sheets, and Meet.
Knowledge of basic firewall and network operations, including troubleshooting connectivity issues.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills, capable of effectively communicating technical information to non-technical users.
Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple issues concurrently.
A team player with a customer-oriented approach.
Ability to work the 9AM-6PM Pacific, Monday-Friday schedule.
How you can join the team
Our selection and assessment process is not for the faint of heart. It is tedious but just. It takes some time but it is absolutely worth it as it sets you up for success from Day 1.
Step 1: Career Consultation | In this step, you meet with our career consultants for about 30-45 minutes to discuss the job opportunities in our organization relative to the ones you are looking for. We also make sure that you have the right technology to carry out the job from the comfort of your home.
Step 2: Brivity Bootcamp | In this step, we equip you with information about our platform, Brivity, and assess your ability to apply this knowledge in a simulated real estate environment. The entire bootcamp runs for two weeks with screen-in assessment at the end of every week. As you will be supporting our platform users, it is imperative that you pass all the assessments required during this step.
Step 3: Client Match | While in Brivity Bootcamp, you will be given the opportunity to meet with potential clients. During this time, you are empowered to assess each job opportunity we present to you. Our intention is to get you matched to a client the soonest time possible!
What’s in it for you
We offer a competitive compensation and benefits package that includes a retirement plan, full HMO coverage for you and an eligible dependent, performance-based incentives, ability to participate in our stock purchase program, and great support for ongoing professional development. You will also benefit from our culture that’s anchored on values such as doing the right thing, seeking first to understand, and living life passionately. It is engaging, challenging and absolutely rewarding!
Salary: Average of Php32,000 per month up to Php50,000 per month depending on skills and years of experience
If you are not certain this is something you’d be interested in pursuing, we still encourage you to complete the submission. Our career consultants can help you decide if your interests or attributes fit, and answer questions or clarifications you may have.
About the job
IT Support Technician
To see similar active jobs please follow this link: Remote Customer Success jobs
PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with us because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.
Who we are
Brivity VA, a brand of PLACE, is looking for a self-starting IT Support Technician to serve as the first point of contact for users in need of technical assistance. This role is crucial for maintaining operational efficiency and ensuring user satisfaction. The ideal candidate will have a solid foundation in IT support principles, exceptional problem-solving skills, and a dedication to providing excellent customer service.
What is expected of you
Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
Resolve user-reported issues using available tools and following procedures and policies for handling support cases.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Troubleshoot technical issues to resolution and/or escalate to colleague. supplier, or partner organizations as required.
Manage user set-up and deployment for hardware/software for Windows and Mac computers.
Administer and troubleshoot issues related to Google Workspace, ensuring seamless access and operation for all users.
Create and maintain comprehensive documentation of all user queries, issues, and technical procedures.
Administration of Okta for secure identity management.
Manage HubSpot settings and configurations to support sales and marketing activities.
What you need to possess
Proven experience as a helpdesk technician or other customer support role in an IT environment.
Strong understanding of computer systems (Windows and Mac), mobile devices, and other tech products.
Familiarity with Google Workspace, including Gmail, Drive, Docs, Sheets, and Meet.
Knowledge of basic firewall and network operations, including troubleshooting connectivity issues.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills, capable of effectively communicating technical information to non-technical users.
Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple issues concurrently.
A team player with a customer-oriented approach.
Ability to work the 9AM-6PM Pacific, Monday-Friday schedule.
How you can join the team
Our selection and assessment process is not for the faint of heart. It is tedious but just. It takes some time but it is absolutely worth it as it sets you up for success from Day 1.
Step 1: Career Consultation | In this step, you meet with our career consultants for about 30-45 minutes to discuss the job opportunities in our organization relative to the ones you are looking for. We also make sure that you have the right technology to carry out the job from the comfort of your home.
Step 2: Brivity Bootcamp | In this step, we equip you with information about our platform, Brivity, and assess your ability to apply this knowledge in a simulated real estate environment. The entire bootcamp runs for two weeks with screen-in assessment at the end of every week. As you will be supporting our platform users, it is imperative that you pass all the assessments required during this step.
Step 3: Client Match | While in Brivity Bootcamp, you will be given the opportunity to meet with potential clients. During this time, you are empowered to assess each job opportunity we present to you. Our intention is to get you matched to a client the soonest time possible!
What’s in it for you
We offer a competitive compensation and benefits package that includes a retirement plan, full HMO coverage for you and an eligible dependent, performance-based incentives, ability to participate in our stock purchase program, and great support for ongoing professional development. You will also benefit from our culture that’s anchored on values such as doing the right thing, seeking first to understand, and living life passionately. It is engaging, challenging and absolutely rewarding!
Salary: Average of Php32,000 per month up to Php50,000 per month depending on skills and years of experience
If you are not certain this is something you’d be interested in pursuing, we still encourage you to complete the submission. Our career consultants can help you decide if your interests or attributes fit, and answer questions or clarifications you may have.