IT Service Design Lead – USACE Mission Support

Job Family:

Software Development & Support (Digital)

Travel Required:

Up to 10%

Clearance Required:

Active Secret

What You Will Do: Provide technical and managerial leadership for end-to-end IT service design initiatives supporting the U.S. Army Corps of Engineers (USACE). Apply domain expertise in service optimization to develop and implement innovative service design strategies that enhance mission effectiveness, operational efficiency, and user satisfaction. Oversee service design activities, staffing, and methodologies, ensuring alignment with DoD standards and USACE objectives.

Key Responsibilities:

• Lead the design and optimization of IT services that directly support USACE mission delivery and operational goals.

• Establish service design goals, frameworks, and plans that align with DoD enterprise architecture and service management standards.

• Direct and manage service design teams, ensuring effective use of innovation methodologies and appropriate staffing to meet project demands.

• Oversee the full lifecycle of service design activities, from requirements gathering and conceptual design to implementation and continuous improvement.

• Interface with USACE stakeholders, senior DoD leadership, and technical teams to align service delivery strategies with mission needs and user expectations.

• Promote service design best practices, including user-centered design, agile delivery, and performance-based outcomes.

• Ensure compliance with DoD cybersecurity, acquisition, and governance policies throughout the service design process.

What You Will Need:

• U.S. citizenship.

• Ability to obtain and maintain a Federal or DoD 'Secret' security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.

• Must have at least 14 years relevant experience.

• Proven experience leading IT service design initiatives within DoD, federal or similar environments.

• Strong understanding of service optimization, enterprise IT architecture, and mission-driven service delivery.

• Expertise in innovation methodologies such as design thinking, Lean, or Agile.

• Demonstrated ability to manage cross-functional teams and complex service portfolios.

• Excellent communication and stakeholder engagement skills, particularly in military or government settings.

What Would Be Nice To Have:

• ITIL 4 Foundation Certified

• Certified Scrum Master

• Familiarity with USACE mission areas and operational priorities.

• Active 'SECRET' or higher-level clearance preferred.

• Bachelors degree or higher from an accredited institution

The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.