Technical skills 

• Strong knowledge of business continuity and disaster recovery best practices

• Strong understanding of industry standards, related to areas defined in: ITIL, Lean Six Sigma, ISO 2700x, SOC2 is a must

• Knowledge of Business Continuity Management and Disaster Recovery standards (i.e. ISO 27031/22301)

• Knowledge of IT operations audit methodologies

• A strong understanding of IT / Business processes, challenges and issues and the business impact of products, tools, technologies and policies

• Experience developing, implementing and maintaining processes, policies, procedures, standards and guidelines

• Strong leadership skills and the ability to work effectively with business managers, IT engineering and IT operations staff

• Attention to detail and pride in well-presented and accurate work; Strong problem solving, analytical, organizational and independent judgment skills to support an environment driven by customer service and teamwork

• Must be able to work autonomously and independently with minimal guidance

• High English language speaking, reading and writing proficiency

Qualifications

• University degree from an accredited university in Information Technology, Computer Science or a related discipline

• 8+ years in Information Technology, with 4+ years professional experience in IT Business Continuity/Disaster Recovery

• Experience in supporting ISO and SOC2 internal and external audits

• Demonstrated ability to engage and brief senior leadership and executives

Experience/Knowledge

• In-depth knowledge of the industry’s standards and regulations

• Experience in Risk Management

• Up-to-date market understanding of hosting and cloud technologies

• Understanding and experience in ITIL processes

• Experience in Information Security Management

• High proficiency in English (spoken and written).

• Experience of working in a multi-cultural and multi-vendor environment in a multi-discipline team in multiple country locations with sound knowledge in building effective working relationships. 

• Up-to-date market understanding of cloud technologies 

• Attention to detail and pride in well-presented and accurate work; Strong problem solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork

• Must be able to work autonomously and independently with minimal guidance

• Open to adopting artificial intelligence and keen to identify and implement automation opportunities that improve ITSM process efficiency, governance, decision-making, and service outcomes.