Integration Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
The Integration Specialist Contractor is a critical player in a program that is key to our long-term success. We need someone who can coordinate the setup of direct connections between Podium and a client's customer management or order management system. We are open to remote or local.
What you'll be doing:
You will coordinate standard and custom integration projects for Podium and our clients while delivering a world-class customer experience for them.
You will be comfortable configuring software settings and managing a work queue with a large number of requests.
You will support our clients and Customer Success Managers. The integrations you complete are key components in the overall success plan for the clients they manage.
You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations we offer.
You will maintain high quality documentation of the integrations that we set up.
What you should have:
Must be fluent in English
1+ years of experience in integrations, product support, or similar field
Experience working in a SaaS or technical environment
Experience working through API and FTP integrations preferred
Experience with Salesforce or Tray.io (or similar) preferred
Demonstrated over-achievement managing a large work queue
Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
You will also need to be the type of person who:
Constantly invents new and better ways to get things done.
Is accountable to others. Your projects will be part of a larger client engagement.
Earns the trust of your colleagues by always keeping your commitments.
Keep your key stakeholders informed on the progress being made in setting up integrations.
Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.
Benefits:
Pay: $7.06-7.50/hour for full-time work
Remote, work from home setup
Company provided equipment
About the job
Integration Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
The Integration Specialist Contractor is a critical player in a program that is key to our long-term success. We need someone who can coordinate the setup of direct connections between Podium and a client's customer management or order management system. We are open to remote or local.
What you'll be doing:
You will coordinate standard and custom integration projects for Podium and our clients while delivering a world-class customer experience for them.
You will be comfortable configuring software settings and managing a work queue with a large number of requests.
You will support our clients and Customer Success Managers. The integrations you complete are key components in the overall success plan for the clients they manage.
You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations we offer.
You will maintain high quality documentation of the integrations that we set up.
What you should have:
Must be fluent in English
1+ years of experience in integrations, product support, or similar field
Experience working in a SaaS or technical environment
Experience working through API and FTP integrations preferred
Experience with Salesforce or Tray.io (or similar) preferred
Demonstrated over-achievement managing a large work queue
Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
You will also need to be the type of person who:
Constantly invents new and better ways to get things done.
Is accountable to others. Your projects will be part of a larger client engagement.
Earns the trust of your colleagues by always keeping your commitments.
Keep your key stakeholders informed on the progress being made in setting up integrations.
Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.
Benefits:
Pay: $7.06-7.50/hour for full-time work
Remote, work from home setup
Company provided equipment