Institutional Property Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
About Mynd:
Investing in real estate is one of the most reliable and powerful ways to build generational wealth. From Main Street to Wall Street, investors remain bullish on the long-term returns from residential real estate, especially the single-family home. More Americans are choosing to rent single-family homes for the convenience and low cost of entry. And a new breed of investors is opting to skip the starter home and buy investment properties instead, with a catch: they want to buy outside their own backyard, in fast-growing, mid-sized cities where the price is right and the returns are high.
But investing in real estate isn’t easy - and doing it remotely is even more challenging. From finding the right assets in the right neighborhoods for the right price, to renovating, leasing and managing the property, to collecting rent and handling repairs, to ensuring you’re staying compliant with local laws and regulations, managing a remote investment portfolio can become a full-time job.
That’s where Mynd comes in. We’re a tech-enabled property management and real estate investment company serving more than 18,000 homes across 26 markets. We help individual and institutional investors buy, renovate, market, manage and sell single-family homes. And we help our residents find safe, spacious, and low-maintenance homes from which to launch their lives.
We bring together talent and expertise from real estate and tech to build a proprietary platform that is unmatched in our industry. Powerful workflows, AI tools and intuitive consumer apps help our teams deliver great service, make life easy for residents, and give investors powerful portfolio insights at their fingertips.
We’re making it possible for a new generation of Americans to dream their way - decoupling the homes they live in from the homes they invest in.
We’re grateful to have been named one of Fortune's “Best Places to Work” 2023, a Built-In SF Best Places to Work winner, the #1 fastest-growing company in the East Bay by the San Francisco Business Times, one of the 26 hottest proptech startups of 2023 by Business Insider, and one of America’s Best Startup Employers of 2023 per Forbes. We’ve attracted A players from Starwood Waypoint Homes, Opendoor, McKinsey, BCG, Amazon, Facebook, Upwork, WeWork, One Medical, and Zillow. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and major institutional investors including Invesco Real Estate.
Join us!
About the Role:
The role of the Property Manager is to provide excellent service to our investors. You will become intimately familiar with the unique operating procedures of your portfolio, execute at the highest level and ensure that the portfolio is performing optimally. You are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability, high attention to detail and impeccable communication are a given. Your portfolio will grow rapidly and across state lines and it’s incumbent upon you to exercise extreme ownership in all areas of the business, including leasing, R&M, resident services, and accounting to ensure everything goes smoothly. You will work collaboratively with, and act as a liaison between, the investor and the rest of the Mynd organization, partnering with other departments and product as needed. This role has the support of the entire Mynd team and is critical to our growth strategy.
Responsibilities:
Manage a portfolio in accordance with investors’ changing goals and objectives
Provide excellent customer service at all times to our investors
Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors
Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence
Proactively create tasks for Mynd team members and follow up to ensure satisfactory completion
Build strong virtual relationships with all other Mynd departments
Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement
Ability to discuss and cross-sell Mynd real estate products
You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property
Assist investors with the purchase/sale of income properties
Qualifications:
Must have an active Real Estate License
Bachelor’s degree in business or related field, or equivalent experience
3+ years experience preferred in operations, real estate, customer service, or account management
Prior experience in property management, cost management, or revenue management, a plus
Extreme attention to detail
Excellent written and verbal communication skills
Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
Thrives in a fast-paced and startup environment
Tech savvy
Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Any offer of employment is conditioned upon the successful completion of a background investigation.
Compensation:
$70,000 annually. The compensation range may be adjusted based on experience and location. Additionally, this position is eligible for a bonus based upon achievement of performance objectives.
Travel required:
Must be able to travel within the assigned area a minimum of 10% of the time
Travel may be required for training + offsites
Valid drivers license and a reliable source of transportation
At Mynd, we offer a robust, competitive & unique benefits package:
Unlimited time off
13 Paid holidays
Paid Parental Leave
Cash to purchase your own investment property through our “Project Investor Myndset” program
401k
Wellness, home office, and cell phone subsidies
Volunteer time off
Robust health, dental, vision insurance, and more
Sabbatical program
Eligible to participate in Mynd’s equity program
At Mynd, we expect our team members to live and work by our values:
Be Myndful
Earn trust
Team first
Be an A player
Think like an investor
As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
#LI-REMOTE
#LI-CC1
About the job
Institutional Property Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
About Mynd:
Investing in real estate is one of the most reliable and powerful ways to build generational wealth. From Main Street to Wall Street, investors remain bullish on the long-term returns from residential real estate, especially the single-family home. More Americans are choosing to rent single-family homes for the convenience and low cost of entry. And a new breed of investors is opting to skip the starter home and buy investment properties instead, with a catch: they want to buy outside their own backyard, in fast-growing, mid-sized cities where the price is right and the returns are high.
But investing in real estate isn’t easy - and doing it remotely is even more challenging. From finding the right assets in the right neighborhoods for the right price, to renovating, leasing and managing the property, to collecting rent and handling repairs, to ensuring you’re staying compliant with local laws and regulations, managing a remote investment portfolio can become a full-time job.
That’s where Mynd comes in. We’re a tech-enabled property management and real estate investment company serving more than 18,000 homes across 26 markets. We help individual and institutional investors buy, renovate, market, manage and sell single-family homes. And we help our residents find safe, spacious, and low-maintenance homes from which to launch their lives.
We bring together talent and expertise from real estate and tech to build a proprietary platform that is unmatched in our industry. Powerful workflows, AI tools and intuitive consumer apps help our teams deliver great service, make life easy for residents, and give investors powerful portfolio insights at their fingertips.
We’re making it possible for a new generation of Americans to dream their way - decoupling the homes they live in from the homes they invest in.
We’re grateful to have been named one of Fortune's “Best Places to Work” 2023, a Built-In SF Best Places to Work winner, the #1 fastest-growing company in the East Bay by the San Francisco Business Times, one of the 26 hottest proptech startups of 2023 by Business Insider, and one of America’s Best Startup Employers of 2023 per Forbes. We’ve attracted A players from Starwood Waypoint Homes, Opendoor, McKinsey, BCG, Amazon, Facebook, Upwork, WeWork, One Medical, and Zillow. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and major institutional investors including Invesco Real Estate.
Join us!
About the Role:
The role of the Property Manager is to provide excellent service to our investors. You will become intimately familiar with the unique operating procedures of your portfolio, execute at the highest level and ensure that the portfolio is performing optimally. You are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability, high attention to detail and impeccable communication are a given. Your portfolio will grow rapidly and across state lines and it’s incumbent upon you to exercise extreme ownership in all areas of the business, including leasing, R&M, resident services, and accounting to ensure everything goes smoothly. You will work collaboratively with, and act as a liaison between, the investor and the rest of the Mynd organization, partnering with other departments and product as needed. This role has the support of the entire Mynd team and is critical to our growth strategy.
Responsibilities:
Manage a portfolio in accordance with investors’ changing goals and objectives
Provide excellent customer service at all times to our investors
Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors
Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence
Proactively create tasks for Mynd team members and follow up to ensure satisfactory completion
Build strong virtual relationships with all other Mynd departments
Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement
Ability to discuss and cross-sell Mynd real estate products
You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property
Assist investors with the purchase/sale of income properties
Qualifications:
Must have an active Real Estate License
Bachelor’s degree in business or related field, or equivalent experience
3+ years experience preferred in operations, real estate, customer service, or account management
Prior experience in property management, cost management, or revenue management, a plus
Extreme attention to detail
Excellent written and verbal communication skills
Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
Thrives in a fast-paced and startup environment
Tech savvy
Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Any offer of employment is conditioned upon the successful completion of a background investigation.
Compensation:
$70,000 annually. The compensation range may be adjusted based on experience and location. Additionally, this position is eligible for a bonus based upon achievement of performance objectives.
Travel required:
Must be able to travel within the assigned area a minimum of 10% of the time
Travel may be required for training + offsites
Valid drivers license and a reliable source of transportation
At Mynd, we offer a robust, competitive & unique benefits package:
Unlimited time off
13 Paid holidays
Paid Parental Leave
Cash to purchase your own investment property through our “Project Investor Myndset” program
401k
Wellness, home office, and cell phone subsidies
Volunteer time off
Robust health, dental, vision insurance, and more
Sabbatical program
Eligible to participate in Mynd’s equity program
At Mynd, we expect our team members to live and work by our values:
Be Myndful
Earn trust
Team first
Be an A player
Think like an investor
As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
#LI-REMOTE
#LI-CC1