Inside Sales Representative

WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

About the Position 

The Inside Sales Representative reports to the Country Manager and is responsible for partnering with their territory team to generate revenue within an assigned geographic area. They are responsible for directly engaging end users to stimulate business through indirect sales channels such as value-added resellers (VARs), national resellers and distributors, and to serve as liaisons to channel partners with regards to any sales-related service and support issues. They will also have responsibility for push on renewals of services to our customer base. 

Responsibilities include working within a sales team to promote and sell security products within a geographic territory. This includes sales of security products and services to resellers, system integrators, consultants and DMR’s. Inside sales representative works with Channel Account Managers, Channel Development Managers and Sales Engineers to develop sales strategies to penetrate existing and potential markets, customer and reseller prospecting, and pre-sales product recommendations. The inside sales representative will establish and maintain relationships with channel partners. The inside sales representative will keep up-to-date knowledge of the industry as well as the competitive posture of the company, as well as prepare activity and forecast reports as requested.

Position Responsibilities

• Perform sales activities for an assigned geographic area to achieve or exceed assigned revenue targets

• High volume of customer calls within a sales call queue working closely in conjunction with territory sales team to ensure all new partner accounts are being maintained and fully optimized

• Working with Marketing and Sales Management to arrange appointments for external sales team

• Main point of contact for WGRD, identify and close opportunities, pass end user leads to partners, and provide training and ongoing relationship management with all channel partners

• Manage and close renewal and upgrade opportunities, including:

• Processing customer renewal opportunities

• Training partners on selling and renewing WatchGuard services

• Contact new and existing customers to discuss their needs and how to best utilize the organization's products and services to achieve their intended outcome

• Perform sales presentations and training to match organization's products/services with identified needs

• Maintain regular contact with customers to ensure satisfaction

• Booking sales meetings

• Remain knowledgeable about all organization's products and services to facilitate sales efforts

• Provide ongoing pipeline management and forecasting updates as requested

• Conducting outbound call campaigns against sales and marketing initiatives

• Working closely in conjunction with territory sales team to ensure all new partner accounts are being maintained and fully optimized

Skills and Qualifications

• A minimum of 2 years selling experience in technology sales or equivalent experience

• Energetic and high-quality team player with outstanding interpersonal skills

• Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.

• Strong written and verbal communication skills.

• Outstanding organizational and time management skills

• Understanding of computer networking, network security and computer peripheral products in network environments a plus

• Proficiency with desktop computers; MS Office, MS Outlook, PowerPoint, CRM 

• Fluent in English language

Why Work for WatchGuard?

WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect more than 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.

WatchGuard is headquartered in Seattle, Washington, with team members working remotely and in offices worldwide.

Our company culture places an intense focus on our customers and employees. From the newest employee to our CEO, you'll find that each person at WatchGuard embodies our Core Values: Accountability, Community, Belonging, Action, Innovation, and Customer-Centric. Learn more about our company culture at www.watchguard.com/wgrd-careers.

WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws. Our equal employment opportunity (or EEO) policy focuses solely on the talent, hard work, contributions, and actual results achieved by each WatchGuard employee and on the potential of employment candidates to make such contributions. We consider focusing on an employee's protected characteristics rather than on talent, hard work, and actual work results to violate our EEO policy. As an Equal Opportunity Employer, we are committed to a diverse workforce. WatchGuard participates in E-verify.

WatchGuard is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.