Our Inside Sales Rep (ISR) position plays a critical role in our overall Catering Sales strategy and is responsible for the recovery portion of our customer's journey. ISRs are remote, working from home, and are part of an extended team of salespeople covering similar markets. They are responsible for recovering at risk and lapsing clients in a specific geographic market and carry revenue, activity and reactivation conversion objectives. This position will also receive inbound leads through the website, café, operations and additional channels with the expectation to facilitate and acquire business for less complex orders and transition more complex orders (multiple geographies, large number of cafes, etc.) to the Catering Managers. This role is an entry-point to launching a career in sales with Panera Catering.

This position is remote, work from home. Candidates must be based in the MST/PST time zones.

The primary responsibilities of this job include, but are not limited to:

• Achieve required KPIs: Number of dials and conversations per day, percentage of lapsing lists contacted and reactivated, dollar value of reactivated clients and the closing of inbound less complex leads
• High volume of outbound calling to at risk, lapsing and reactivated clients to secure future orders and generate incremental and ongoing revenue
• Master the reactivation sales play and achieve a high conversion of lapsing clients
• Qualify clients and their respective organizations, gathering and tracking information in our CRM
• Understand client buying patterns and future needs, forecasting large transactions in our CRM
• Achieve assigned period, quarterly and target revenue goals through selling activities
• Prevent future lapsing of clients by building and maintaining relationships through account maintenance calls while ensuring client satisfaction
• Build relationships with local catering teams and partner to successfully execute catering orders and delight our customers
• Work in a virtual team environment and function as an extension of a regional Area Catering Sales Manager team, with a focus on recovering clients
• Team with Catering Sales Managers on regional sales efforts, methods to reactivate additional clients, and transitioning active buyers back to account management
• Manage inbound leads from the website, café, operations and additional channels. Follow up with customers to understand needs, present appropriate solutions and close the business. If the order spans over geographic territories and is fairly large in sales dollars, this opportunity is to be transferred to a CSM.
• Actively drive and encourage online ordering and loyalty program sign-ups with clients
• Develop mastery of Panera Catering offerings and how we operate as a selling organization, ultimately to become a quota-carrying sales representative
• Able to effectively manage time within the allotted 40-hour work week

Qualifications include:

• High School diploma required; Associate's Degree or higher preferred
• 1-2 years call center-like experience preferred
• High-energy individual with a passion for sales and growing their business
• Experience making high volume of calls and executing defined sales plays
• Results-oriented individual that can work effectively with limited supervision
• Ability to engage with new, lost or lapsed clients and build relationships
• Experience and proficiency with CRM tools (Salesforce.com) and MS Office suite (Outlook, Word, Excel and PowerPoint)
• Sense of urgency, attention to detail with strong organizational and follow-up skills
• Ability to effectively prioritize and multitask
• Strong relationship building skills, especially via remote channels
• Experience working in an extended sales team model preferred
• Excellent written and verbal communication skills
• Strong time management skills and follows through on commitments
• Hold self and other accountable to goals and expectations
• Ability to thrive in a fast paced, evolving growth environment
• Must be able to effectively work in a home or virtual based environment as outlined in the work from home guidelines
• Represents themselves with the highest level of integrity and professionalism