At Evenbound, we exist to help B2B industrial companies unlock growth by aligning their teams, systems, and strategy on the HubSpot platform. While we started as a growth marketing agency, we have evolved into a specialized HubSpot CRM consulting firm that delivers RevOps strategy, complex implementations, and system integrations that drive measurable results. Our work includes CRM architecture, automation, data strategy, and team enablement, all tailored for industrial clients with complex needs. We’re growing our implementation team and looking for an Implementation Specialist with a strong interest in Zuper implementations and operational systems, who is comfortable supporting HubSpot as a secondary CRM and reporting platform. 

What You’ll Do

Our clients rely on Evenbound to guide them through complex system implementations, particularly when rolling out Zuper for field service operations and integrating it with their broader CRM and RevOps stack.

This role exists to support the hands-on configuration, implementation, and client guidance required to successfully deploy Zuper, while ensuring clean, reliable data flow into HubSpot and other connected systems.

This is an excellent opportunity for someone who enjoys operational systems, client collaboration, and continuous learning and wants to grow into a long-term implementation or solutions role. 

This role is contract-to-full-time and reports to a Senior HubSpot Strategist.

Responsibilities: 

As an Implementation Specialist, you will focus primarily on Zuper implementations, with secondary responsibility for HubSpot configuration and system alignment.

Zuper Implementation & Configuration (Primary Focus)

• Configure Zuper environments to support client field service workflows, including jobs, work orders, scheduling, dispatching, assets, and service contracts

• Collaborate with clients to understand real-world operational processes and translate them into effective Zuper configurations

• Support user setup, permissions, statuses, and workflow customization within Zuper

• Assist with testing, refinement, and go-live readiness for Zuper implementations

• Document Zuper processes and configurations in clear, client-friendly language

CRM & HubSpot Support (Secondary Focus)

• Support HubSpot as the system of record for customer, company, and reporting data

• Configure HubSpot objects, properties, pipelines, and basic automation to align with Zuper workflows

• Assist with Zuper–HubSpot integrations to ensure accurate, timely data syncs

• Support data imports, cleanup, and ongoing system hygiene

Client-Facing Collaboration

• Participate in client meetings to gather requirements, review system setups, and guide users through new workflows

• Help clients understand how Zuper and HubSpot work together within their broader tech stack

• Communicate implementation decisions clearly and confidently to both technical and non-technical stakeholders

• Provide steady, consultative guidance during change management moments

Cross-Tool Learning & Delivery Support

• Learn additional operational and RevOps tools used alongside Zuper and HubSpot

• Collaborate closely with Senior HubSpot Strategists, Program Managers, and other delivery team members

• Support QA, UAT, and post-launch optimization efforts

• Identify opportunities to improve implementation processes and documentation over time

Qualifications:

To excel in this role, you don’t need to be an expert on day one—but you should be excited about operations-focused systems and client delivery.

We’re looking for someone who has:

• 2-4 years experience working in a consultancy or implementation agency

• Proficient in all HubSpot Hubs with certifications

• Experience implementing or supporting Zuper, field service management software, or similar operational platforms, or a strong desire to learn

• Comfort working directly with clients and translating real-world workflows into system setups

• Strong organizational skills and attention to detail

• Clear, confident communication skills in client-facing environments

• Curiosity and willingness to learn new tools, integrations, and technical concepts

• This role is contract-to-full-time and reports to a Senior HubSpot Strategist.

Our Core Values

Our Core Values determine how we show up and interact with each other and our clients. We act with integrity, strategy, and authenticity in everything we do. We take our work - but not ourselves - seriously, and we value being able to laugh and connect with one another. 

• Start with Strategy

• People First, Then Technology

• Take the Hard Path

• Exceptional Communication

• Win Together

• Own the Outcome

Benefits and Perks:

• Health + Dental Insurance

• Bonus Program

• Flexible work time 

• PTO: 18 Vacation Days, 16 Paid Holidays + your birthday off!

• 401(k) with company match

• Company-paid short-term disability

• Voluntary long-term disability + life insurance

Work where you want, when you want. At Evenbound, we believe we work best when we set our own productive schedules. That flexibility extends to where we work, too. While we have an office in downtown Grand Haven that we love, our team is distributed and works remotely (you are welcome to visit the office anytime). There's no weekly 'in the office' quota to meet — we work to get work done, however that works for you.

Regular team meet-ups. Since the Evenbound team is primarily remote, we work hard to schedule team meet-up opportunities when we can. From camping to ski trips to industry conferences, we believe that hanging out in person makes our team stronger, helping to build real relationships in a virtual world. 

Our Tech Stack

We don’t expect everyone to have experience with the technology that we use, but if you do, we certainly want to know about it. Here is a basic list of technologies we use:

• HubSpot CRM

• Google Workspace

• Google Ads

• Google Analytics

• Slack

• Rocketlane

• PandaDoc

• LucidChart

• Zoom

• Fathom

• ChatGPT

• Apollo