Head of High-Volume Hiring, Customer Success
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. As the Head of High-Volume Hiring, Customer Success, you will serve as a strategic leader driving growth, retention, and operational excellence across key industries, including Retail & Hospitality, Staffing, and Consumer Gig. This role is central to shaping customer engagement strategies, building trusted partnerships, and positioning our organization as a global leader in talent solutions. You will influence senior stakeholders, lead high-performing teams, and deliver measurable impact in a dynamic, competitive environment. What You'll Do:
Strategic Leadership: Define and execute a customer success roadmap that accelerates growth, enhances retention, and delivers a best-in-class experience.
Revenue Growth: Drive performance through consultative engagement, account-based marketing, and innovative retention programs.
Operational Excellence: Oversee KPIs across revenue, pipeline, renewals, and satisfaction metrics, ensuring alignment with organizational goals.
Cross-Functional Collaboration: Partner with sales, implementation, and enablement teams to deliver seamless execution and continuous capability development.
Thought Leadership: Represent the organization as a trusted advisor in high-volume hiring through industry events, social platforms, and strategic campaigns.
Team Development: Build and scale a high-performing Customer Success organization, attracting and retaining top talent to deliver exceptional outcomes.
What You Will Need to be Successful:
Bachelor’s degree or equivalent working experience, MBA preferred
10+ years in account management with a proven record of success
5+ years in organizational leadership roles
Expertise managing complex accounts exceeding $500K in value
Salesforce CRM proficiency
Experience in virtual work environments
Other Knowledge, Skills, and Abilities:
Strategic mindset with strong analytical and execution skills
Influential communicator with proven negotiation and relationship-building capabilities
Ability to lead through change and transformation
Entrepreneurial approach, thriving in dynamic, resource-constrained environments
Willingness to travel up to 25%
Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include:
Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
Access to tech and growth opportunities, and leaders who want you to succeed!
What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $140-180K base annually. We’ve structured the compensation package to ensure strong alignment with performance and market expectations. The total annual compensation will exceed $200,000, inclusive of base and target variable comp. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
About the job
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Head of High-Volume Hiring, Customer Success
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. As the Head of High-Volume Hiring, Customer Success, you will serve as a strategic leader driving growth, retention, and operational excellence across key industries, including Retail & Hospitality, Staffing, and Consumer Gig. This role is central to shaping customer engagement strategies, building trusted partnerships, and positioning our organization as a global leader in talent solutions. You will influence senior stakeholders, lead high-performing teams, and deliver measurable impact in a dynamic, competitive environment. What You'll Do:
Strategic Leadership: Define and execute a customer success roadmap that accelerates growth, enhances retention, and delivers a best-in-class experience.
Revenue Growth: Drive performance through consultative engagement, account-based marketing, and innovative retention programs.
Operational Excellence: Oversee KPIs across revenue, pipeline, renewals, and satisfaction metrics, ensuring alignment with organizational goals.
Cross-Functional Collaboration: Partner with sales, implementation, and enablement teams to deliver seamless execution and continuous capability development.
Thought Leadership: Represent the organization as a trusted advisor in high-volume hiring through industry events, social platforms, and strategic campaigns.
Team Development: Build and scale a high-performing Customer Success organization, attracting and retaining top talent to deliver exceptional outcomes.
What You Will Need to be Successful:
Bachelor’s degree or equivalent working experience, MBA preferred
10+ years in account management with a proven record of success
5+ years in organizational leadership roles
Expertise managing complex accounts exceeding $500K in value
Salesforce CRM proficiency
Experience in virtual work environments
Other Knowledge, Skills, and Abilities:
Strategic mindset with strong analytical and execution skills
Influential communicator with proven negotiation and relationship-building capabilities
Ability to lead through change and transformation
Entrepreneurial approach, thriving in dynamic, resource-constrained environments
Willingness to travel up to 25%
Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include:
Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
Access to tech and growth opportunities, and leaders who want you to succeed!
What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $140-180K base annually. We’ve structured the compensation package to ensure strong alignment with performance and market expectations. The total annual compensation will exceed $200,000, inclusive of base and target variable comp. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.