Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, highlighting our commitment to employee wellbeing and a strong workplace culture.

Who We're Looking For:

The Head of Delivery Assurance is responsible for leading the Delivery Assurance function within the Center of Delivery Excellence. 

The role ensures consistent, predictable, and high-quality delivery across all project types, delivery models, and client engagements. 

Key Responsibilities:

• Delivery Leadership

• Own and manage the Delivery Assurance direction within the Center of Delivery Excellence

• Define and continuously improve delivery standards and governance across all projects

• Ensure a consistent delivery approach across different project types and execution models

• Team Management

• Lead and develop teams of: Delivery Assurance Leads, Business Architects, Technical Architects

• Set clear roles, responsibilities, and collaboration models across teams

• Support professional growth and performance management

• Delivery Processes & Governance

• Design and maintain unified delivery processes for: internal delivery, partner-led delivery, hybrid delivery models

• Establish delivery controls, escalation paths, and quality checkpoints

• Drive risk, issue, and dependency management practices

• Project & Stakeholder Management

• Oversee complex and high-risk projects

• Support critical client situations and escalations

• Align delivery execution with business, sales, and partner teams

• Strategic & Critical Thinking

• Identify delivery risks early and drive mitigation actions

• Contribute to delivery strategy, resource planning, and engagement models

• Support the continuous improvement of delivery maturity

Required Experience:

• 10+ years of experience in delivery, project, or program management

• Proven experience managing multiple complex projects simultaneously

• Strong background in enterprise or large-scale software implementations

• Experience working with external partners and distributed teams

• Hands-on experience with client escalations and delivery recovery

Key Skills & Competencies:

• Delivery and program management

• Leadership and people management

• Process design and standardization

• Stakeholder and conflict management

• Strong analytical and critical thinking skills

• Excellent communication skills

Preferred Background:

• Experience in enterprise platforms, SaaS, CRM, ERP, or low-code/no-code solutions

• Understanding of architecture concepts and system integrations

• Experience in regulated or complex domains (e.g., financial services, public sector)

• Personal Profile

• Strong leader with high ownership and accountability

• Able to make decisions in complex and ambiguous situations

• Structured, pragmatic, and results-oriented

• Comfortable working under pressure and managing senior stakeholders

Personal Profile

• Strong leader with high ownership and accountability 

• Able to make decisions in complex and ambiguous situations 

• Structured, pragmatic, and results-oriented 

• Comfortable working under pressure and managing senior stakeholders 

What to expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.

• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.

• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.

• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.

• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.