Head of Account Management

MGID is a global advertising platform helping brands reach unique local audiences at scale. In MGID we empower brands and publishers to work together transparently through our privacy-first targeting technology to enable advertisers to drive performance and awareness, and publishers to retain and monetize their audiences. Today, we’re creating unique technologies and with your help, we are looking to aim even higher.

We are looking for a Head of Account Management who will be responsible for team management in terms of customer relationships development, promotion and upselling of all company's products and maintenance of clients support to retain clients and increase revenue growth.

What You'll Do:

• Collaborate heavily with Sales to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products;

• Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements;

• Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies;

• Contribute to global business strategy development, by initiating, coordinating the division strategy aligned for all locations;

• Lead the global business strategy implementation, decompose strategic goals, defines and prioritize operational objectives, ensures deliverables according to the corporate plans and budgets;

• Develop and prioritizes upsell strategies on the global level based on the supply needs, GEO, new product's features;

• Monitor the development of relationships with strategic clients on a global level;

• Proactively react to market changes and adopts business strategy and operational objectives accordingly;

• Give input for the business development priorities based on business operation experience with current clients on the global markets;

• Search for effective solutions for the growth of the clients' business and, as a consequence, the growth of MGID's revenue.

In line with global business strategy, business priorities, market best practices in order to meet clients' and company's needs globally and optimize business processes:

• Create new product / business ideas for a company in a line with current strategy and according to clients' needs;

• Control prioritization, customization, and adaptation of the existing product to the needs and requirements of global clients & partners;

• Reveal the need of creating a new line of products or the need to improve a current products' realization;

• Develop, implement, and adjust the efficient global process flow & procedure in terms of upselling clients, optimizing their campaign; performance, and churn minimization, improvement of Lime-time Value (LTV);

• Control and responsibility for the quality of the MGID's client service.

Who You Are

• 10+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results;

• Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent;

• Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes;

• Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment;

• Business acumen and proven ability to negotiate and influence for positive outcomes;

• Strong empathy for customers AND passion for revenue and growth;

• Strategic thinking and problem-solving abilities, with a track record of driving results;

• Powerful communication and interpersonal skills. Highly articulate with the ability to build rapport and trust with customers and internal stakeholders;

• Familiarity with CRM software and account management platforms.

• Knowledge and understanding of global advertising market tendencies and trends, modern technology and technology evolutions forecasts;

• Knowledge of digital advertising market specifics including digital media environment (structure, types of clients, knowledge of clients & customers business models;

• Understanding of a product and its technical and integration peculiarities (integration through pixels, third-party tags, post-backs, GA integration;

• Knowledge of practices for cooperation with different types of advertisers - affiliates, brands, agencies, global brands;

• Experience of team management (up to 50 people);

• Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires the ability to multi-task and implement high priority initiatives.

MGID is an awesome place to work for those who share results-driven culture, passion for AdTech, innovation, and human focus. We set ambitious goals, approach challenges with enthusiasm, and value honesty, transparency, and empathy. We celebrate the diversity and the unique contributions of each individual. By embracing these values, we create a culture of excellence, creativity, and empathy. We are proud to be an equal opportunity employer. Join us and unleash your full potential in a fun and rewarding environment! Let's create better together.