Hardware Support Engineer

Company Description

Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes! Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore! We are a team of over 550 professionals and are seeking a Hardware Support Engineer to join our Infrastructure Team which maintains and supports Gcore's data center equipment, troubleshooting issues and ensuring an optimized stock of spare parts.

Job Description

Your Responsibilities:

• Perform troubleshooting and proactive maintenance tasks on server equipment located within the data center.

• Collaborate with suppliers, vendors, data center personnel, and customers to address hardware-related issues and ensure efficient resolution.

• Maintain accurate documentation of hardware configurations, changes, and issue resolutions.

• Contribute to the development and implementation of hardware maintenance processes and best practices.

Qualifications

We Expect You to Have:

• Minimum of 3 years of professional experience in IT, with a focus on hardware support.

• Excellent understanding of server architecture and components of PC hardware.

• Proven experience in diagnosing and troubleshooting hardware issues to resolution.

• Basic Linux/Unix knowledge.

• Familiarity with fundamental networking concepts, including network devices, InfiniBand, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, traceroute, etc.

• Familiarity with GPU clusters HW troubleshooting.

• Ability to independently identify and implement solutions for hardware-related challenges.

• Strong multitasking skills and effective time management abilities.

• Proficient English language skills (at least Intermediate level).

Nice to Have:

• Familiarity with equipment from HP, DELL, Supermicro, Gigabyte, Arista, Cisco, APC.

• In-depth understanding of the operation of network and server equipment, as well as data center infrastructure.

• Experience with BASH, Python and AI to automate tasks.

• Enthusiasm for process automation and a proactive approach to enhancing efficiency.

• A strong desire to learn and stay updated with the latest advancements in hardware and technology.

Additional Information

What We Offer: We aim to ensure you feel and give your best by offering:

• Competitive salary

• Shift Work / Flexible working hours

• Remote, hybrid, or office work options depending on your role

• Work from anywhere in the world for up to 45 days per year

• Private medical insurance for you and your family*

• 5 additional vacation days*

• Additional fully paid sick leave days*

• Allowance for significant life events and birthdays

• Language classes

• Modern office space with free snacks, drink and entertainment options*

• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others. Equal Opportunity Employer We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.