GTM Systems Analyst

The GTM Systems Analyst is responsible for optimizing, scaling, and governing Salesforce to support various cross functional teams. This role combines business analysis, systems expertise, data stewardship, and cross-functional partnership to drive operational excellence across Sales, Customer Experience, Marketing, Legal, Product and Finance.

This individual operates independently, understands complex initiatives end-to-end, and serves as a trusted advisor to business stakeholders on CRM automation, reporting, and process design. 

This is a full time role that can be held from one of our US hubs or remotely in the United States. 

What you’ll do at Figma:

• Serve as the primary point of contact for Salesforce operational and process questions across Sales, Marketing, Customer Experience, Legal, Product, and Finance, ensuring timely and structured resolution of requests

• Triage, investigate, and resolve Salesforce inquiries, identifying root causes of recurring issues and implementing scalable process improvements

• Define, document, and maintain standardized Salesforce workflows to reduce ambiguity and improve cross-functional efficiency

• Partner with Salesforce Developers to scope, test, and deploy system enhancements, ensuring work is tracked, validated through UAT, and released on schedule

• Maintain Salesforce data integrity by auditing data quality, refining data governance processes, and monitoring system updates that impact customer records

• Drive Salesforce adoption by improving user experience, building reports and dashboards, and maintaining clear system documentation

• Balance day-to-day support with strategic initiatives, managing multiple concurrent projects and release timelines

We'd love to hear from you if you have:

• 3+ years of experience as a Salesforce Administrator in a Sales or Revenue organization

• Hands-on experience configuring Salesforce, including custom objects, formula fields, flows, validation rules, reports, and dashboards

• Experience supporting CPQ, Revenue Cloud, or similar quote-to-cash workflows

• Working knowledge of Salesforce data architecture and basic proficiency in SOQL or SQL

• Demonstrated experience managing multiple concurrent projects and system enhancements independently

• Experience creating and maintaining system documentation for technical and non-technical collaborators

While not required, it’s an added plus if you also have:

• Salesforce Administrator or related certifications

• Experience supporting a SaaS go-to-market business model

• Experience working in a SCRUM or agile environment

• Familiarity with Salesforce Revenue Cloud or Partner Ecosystem Management

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.    

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. 

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$102,000—$215,000 USD