Global System Integrator Director

WordPress VIP is the world’s leading enterprise content management platform. We help the world's largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.

As a Global System Integrator (GSI) Director at WordPress VIP, you will be responsible for building and maintaining strong relationships with a portfolio of global system integrator partners. This role involves supporting partners throughout their journey—from onboarding to expansion—by deeply understanding their business strategies and aligning with their objectives. You will develop and execute high-impact strategies focused on partner retention, growth, and joint go-to-market (GTM) initiatives. Your efforts will help drive awareness and adoption of WordPress VIP’s products and services within partner organizations through a strategic one-to-many approach. You’ll collaborate closely with internal WordPress VIP Sales and GTM Teams to build a pipeline and execute our global go-to-market strategy.

Key Responsibilities:

Partner Relationship Management:

• Build and maintain strong, strategic relationships with global system integration partners, ensuring their needs are met from onboarding through expansion.

• Understand and align with partners’ business strategies, providing guidance and support that drives mutual success.

• Regularly engage with partners to monitor and enhance their experience, focusing on retention and growth opportunities.

Strategy Development & Execution:

• Develop and execute comprehensive strategies that drive partner retention, Net Revenue Retention (NRR), and growth across global markets.

• Lead initiatives that promote WordPress VIP’s solutions within GSI organizations, leveraging a scalable one-to-many approach.

• Identify and act on opportunities to expand WordPress VIP’s footprint within global enterprises and industries through GSI partnerships.

Communication & Advocacy:

• Serve as the voice of the GSI partners within WordPress VIP, advocating for their needs, challenges, and opportunities.

• Communicate effectively with key internal stakeholders, keeping them informed of partner statuses, alerts, and needs.

• Represent WordPress VIP at partner events, meetings, and engagements, promoting the value proposition of our solutions.

Collaboration & GTM Execution:

• Work closely with WordPress VIP Sales and GTM teams to build a robust sales pipeline with GSI partners.

• Execute the global go-to-market strategy in collaboration with internal teams and GSI partners, ensuring alignment with overall business objectives.

Requirements:

• 8+ years of experience in a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager role within a technology or media company (SaaS preferred).

• 5+ years of experience managing global system integrator partners or large enterprise channel partners.

• Proven expertise in managing a high-volume portfolio of partners and consistently meeting/exceeding pipeline growth goals.

• Demonstrated success in communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally.

• Outstanding communication skills, with the ability to capture and maintain attention whether presenting, on the phone, or writing.

• Global market experience, with availability to work across multiple time zones, primarily North America and EMEA.

Salary range: $130,000-$190,000 USD, with additional variable compensation. Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.