Global Retention and Growth Manager

Purpose of position

The Global Team is looking for a commercially focused and attention orientated Global Retention & Growth Manager to oversee the global renegotiations.

You will be the main point of contact for our global clients and their Awin support staff regarding anything Commercial or Contractual and overall will be responsible for mitigating impending client risk, whilst finding ways to encourage longer term strategies to manage client churn rates.

Key Tasks 

• Responsible for facilitating the resolution of contractual and commercial disputes with existing clients, factoring in many Business-Critical requirements, and forming revenue focused plans of action ensuring Awin’s commercial requirements are met.

• Listening to client needs and problem solving, whilst working empathetically to ensure both parties walk away satisfied with the best possible outcome

• Project managing and overall accountability of any existing business RFP’s, coordinating required teams and overseeing the delivery of this at the highest possible standard.

• Ensuring the correct USP’s of Awin are communicated with Awin’s Tone of Voice and with a strong understanding of competitors tools and technology.

• Completing and coordinating any contract queries within your scope including but not limited to; Security Audits, DPA’s, T&C.

• Conducting quarterly Risk Analyses meetings

• Being proactive to develop new processes to manage key milestones within each contract, including renewals, termination and key deliverables

• Where possible, identify cross-selling and upselling opportunities to generate additional GP

  Awin’s Global New Business team has a collaborative and creative approach, working closely with offices around the world to win business. The right candidate will adopt an intelligent, proactive and consultative style and will be self-motivated and organised.

  Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.

Skills and Expertise

• Excellent negotiating and closing skills

• Performance marketing experience and technical knowledge of the e-commerce sector strongly advantageous

• Exemplary verbal and written skills

• You are driven with a focused commercial mindset.

• Proven problem-solving skills.

• Proven negotiating and persuading skills.

• Project management skills.

You will be expected to have good understanding of affiliate marketing is and what we do in the industry for any role within Awin  

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.

• Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.   

• Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.

• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. 

• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.

• Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.   

• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.