Global IT Cloud Systems Manager

G-P
Full-time
USA
$122k-$153k per year
Senior Level
Posted 2 hours ago
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<div class='content-intro'><p style='line-height: 1.5;'><strong><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>About Us</span></strong></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;'>Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;'>Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;'>The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;'>At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.</span></p></div><p style='line-height: 1.5;'><span style='text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><strong>About this Position:</strong></span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>The Global IT Cloud Systems Manager is responsible for leading a distributed IT team across multiple time zones and overseeing the company’s cloud-first infrastructure. This role requires a balance of people management and technical leadership. This role requires a high degree of technical proficiency to serve as the primary escalation point for complex technical issues. The manager will continuously find ways to scale AI and automation and promote a culture of operational optimization</span></p> <p style='line-height: 1.5;'><span style='text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><strong>What you'll do:</strong></span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Management &amp; Team Responsibilities</span></p> <ul> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Team Leadership: Lead, mentor and develop a team of IT engineers, providing guidance and support to ensure high performance and professional growth.&nbsp;</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Strategic Roadmap Participation: Contribute to the development and execution of the annual IT roadmap, identifying technical debt and AI opportunities to ensure IT initiatives align with global business goals</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Escalation &amp; Support: Serve as the senior technical resource for the team; provide hands-on troubleshooting for complex issues</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Teamwork &amp; Collaboration: Partner with Infosec and Help Desk teams to align security controls with support workflows and ensure seamless escalation paths.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Service Excellence: Foster a 'Customer-First' culture within the IT team, treating internal stakeholders as primary customers and ensuring every interaction is rooted in empathy and problem-solving.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Documentation: Ensure all IT processes and procedures are well documented</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Vendor Management: Work closely with vendors to escalate and resolve technical issues, and to advocate for enhancements or improvements</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Critical Incident Management: &nbsp;Participate in on-call rotation during high priority incidents</span></li> </ul> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Technical &amp; Operational Responsibilities</span></p> <ul> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Cloud Platform Ownership: Oversee the configuration, administration and security of our core stack, including Microsoft 365, Intune, Exchange Online, Google Workspace (GWS), Google Cloud Platform (GCP), Slack, and Zoom, etc.&nbsp;</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>AI &amp; Automation: Champion an 'Automation-First' philosophy, proactively identifying manual bottlenecks and leading the team to build AI-driven solutions&nbsp;</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Identity &amp; Access: Manage our identity perimeter via Microsoft Entra, ensuring secure SSO and lifecycle management across all applications.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Endpoint Management: Define and evolve the global standards for endpoint management of our global device fleet, overseeing MDM and BYOD programs while optimizing patch management and least-privilege security.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Projects: Serve as the technical lead for various global initiatives, moving projects from discovery and design through to implementation and rollout.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Domain &amp; DNS Governance: Manage the global domain portfolio and public/private DNS records</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Infrastructure: Maintain light infrastructure stack at global office hubs, including firewalls, switches, and Wi-Fi, ensuring secure and reliable connectivity</span></li> </ul> <p style='line-height: 1.5;'><span style='text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><strong>What we are looking for:</strong></span></p> <ul> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>5+ years experience managing a multi-regional IT team, with a focus on professional development and performance coaching.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>5+ years of hands-on administration in Microsoft Entra and Intune.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>2+ years managing Google Workspace architecture, sharing permissions, and the integration of AI tools like Gemini and NotebookLM into functional workflows.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>1+ years managing Google Cloud Platform (GCP), including project resource management, and API configurations to support AI deployment</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>3+ years managing M365 Email and global DNS/domain security.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Strategic mindset: Experience identifying technical debt and contributing to annual IT roadmaps that align with business goals.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Proven track record of scaling AI and automation to solve functional IT challenges and upskilling teams to do the same.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Experience with cloud-based collaboration and communications tools (e.g., Zoom, Slack)</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Technically proficient in Mac and Windows operating systems</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Strong problem solving skills and ability to thrive in a fast-paced, dynamic environment</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Excellent communication and interpersonal skills, with ability to effectively build relationships with individuals at all levels of the organization</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Ability to manage several interrelated and potentially competing priorities in parallel</span></li> </ul> <p style='line-height: 1.5;'><span style='text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>&nbsp;</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='text-decoration: underline;'><strong>Preferred Qualifications</strong></span>:&nbsp;</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Relevant certifications are considered a plus, but equivalent hands-on experience is prioritized:</span></p> <ul> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Microsoft 365 Certified: Administrator Expert</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Microsoft Certified: Identity and Access Administrator Associate</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Google Workspace Professional Administrator</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Google Associate Cloud Engineer</span></li> </ul> <p style='line-height: 1.5;'>&nbsp;</p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>The annual gross base salary range for this position is $122,400 - $153,000 plus variable compensation.</span></p> <p style='line-height: 1.5;'><br><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>#Remote</span></p><div class='content-conclusion'><div id='message-list_1761669766.039629' class='c-virtual_list__item' data-qa='virtual-list-item' data-item-key='1761669766.039629'> <div class='c-message_kit__background c-message_kit__background--hovered p-message_pane_message__message c-message_kit__message' data-qa='message_container' data-qa-unprocessed='false' data-qa-placeholder='false'> <div class='c-message_kit__hover c-message_kit__hover--hovered' data-qa-hover='true'> <div class='c-message_kit__actions c-message_kit__actions--default'> <div class='c-message_kit__gutter'> <div class='c-message_kit__gutter__right' data-qa='message_content'> <div class='c-message_kit__blocks c-message_kit__blocks--rich_text'> <div class='c-message__message_blocks c-message__message_blocks--rich_text' data-qa='message-text'> <div class='p-block_kit_renderer' data-qa='block-kit-renderer'> <div class='p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first'> <div class='p-rich_text_block'> <p style='line-height: 1.5;'><span style='font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);'>Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:<br></span></p> <ul> <li style='line-height: 1.5;'><span style='font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);'>Sales Roles: This position is eligible for a commission structure in addition to base salary.</span></li> <li style='line-height: 1.5;'><span style='font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);'>Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.</span></li> </ul> <p style='line-height: 1.5;'><span style='color: rgb(40, 40, 40); font-size: 12pt;'><strong>Benefits&nbsp;</strong></span></p> <div style='line-height: 1.5;'> <p class='x_MsoNormal'><span style='color: rgb(40, 40, 40); font-size: 12pt;'>G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.</span></p> </div> <div style='line-height: 1.5;'>&nbsp;</div> <div style='line-height: 1.5;'> <p class='x_MsoNormal'><span style='color: rgb(40, 40, 40); font-size: 12pt;'><em>Individuals residing, or applying to work, in the<span class='Apple-converted-space'>&nbsp;</span><strong>United States: California or Philadelphia</strong>,<span class='Apple-converted-space'>&nbsp;</span><strong>Pennsylvania,<span class='Apple-converted-space'>&nbsp;</span></strong>please review the following additional information:<br><br>G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here:<span class='Apple-converted-space'>&nbsp;</span><u><a style='color: rgb(40, 40, 40);' href='https://shared.outlook.inky.com/link?domain=urldefense.com&amp;t=h.eJxFUF1PwjAU_Suy-GRkZV33hS8SVAQJjCw84EvTtR10dGvTFXQY_7sb0fhwT3LOufeem_vlnIx0xjfOwVrdjAHoKOMFrxvuUlWBsw8w_vVySlxJqLCtu1dnsNVSEdaAgoqDAitlBeV3cGRVBxOtpaCktk1HCmU6TI04E9t3PFfdZMtN7408F_ouRK5mBcYPi2wr-xoM1hHeZa-0Ykmp_UOJEXue0HYzgFmbTEUphzJJ8dwzDaIZEYty-rn5mIUaQS_2ZyZ98tIin33UwQt-W9rV3K-X1fEzupQVwXkeZrvJktX--vB-69zfOMf-A3upciLFhVih6qEmxtbdjUAqw4WU7eN-qK8vCXIKecgYz2mQ5JzFSQwDThiCNPaiIAZeFMEQ-Z3qIohGoY_6DN5nWGpOl79Nvcquyf9cdNz7_gFnYIED.MEQCICChUMF1POWhdDQaggM0FRjjJZ1lAcLJ15DZZDq3zupvAiAx1VO2lLsi1vKRs7_BzTCXX81huhJ5uOVsv4BIuvW39A' data-outlook-id='1a1bee16-c2df-46f4-aa18-ca17f007e7b0'>Fair Chance Initiative for Hiring Ordinance</a></u>, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here:<span class='Apple-converted-space'>&nbsp;</span><u><a style='color: rgb(40, 40, 40);' href='https://shared.outlook.inky.com/link?domain=urldefense.com&amp;t=h.eJxFj1tvgjAAhf-Kkj0OSku5uZcZNi-bmxqefGpKW6FYoCko6rL_PjFb9vidk5wv58s6GmVNRlbRdbqdAHBDLvaiboXDmgqcPEDIb9f3vaMLqaiTNydQCS4pQC6CLkYeDNwIh2BGpbGTgtZM2AtpZJ3biva2btpOGEfzPSFP4_E6JLt0wSoel9orSoL565RdtmOUXuJElspW8YYsoWkxS6l8K5Pztp8HGiMYeXOzeYGbfTbva39G3lfd59KrV9XhHF7LipIsC9Ld9H3d8zL5eLAeR9ZheJerJqNKXmknm9rW1HS1MC1QjRFSqctzbuv7XT9jSASci4z5cSZ4FEfIF5RjxCIY-hGAYYgC7N1SByPsBh4eHGJwdMwcr39LQ8rv5n-WN4bfP1nrdLY.MEUCIA1-pP3eRDEfOnGzDHEJO_5cRL2WrthGwPNyFvUSTvbwAiEA_qA8gsy2BPUN-ydrjIruYGuY5d00Vye8J-RWpWPUJeo' data-outlook-id='aed3a9bc-7948-41e2-8850-89268ac3f177'>Fair Chance Poster</a></u>. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.</em></span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p style='line-height: 1.5;'><span style='color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif; font-size: 12pt;'><strong>G-P. Global Made Possible.</strong></span></p> <p style='line-height: 1.5;'><span style='color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif; font-size: 12pt;'><em>G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.</em></span></p> <p style='line-height: 1.5;'><span style='color: rgb(40, 40, 40); font-size: 12pt;'><em><span style='font-family: arial, helvetica, sans-serif;'>G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at <a style='color: rgb(40, 40, 40);' href='mailto:careers@globalization-partners.com'>careers@g-p.com.</a></span></em></span></p> <p style='line-height: 1.5;'>&nbsp;</p></div>

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About the Job
Full-time
USA
Senior Level
$122k-$153k per year
Posted 2 hours ago
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Global IT Cloud Systems Manager

G-P

<div class='content-intro'><p style='line-height: 1.5;'><strong><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>About Us</span></strong></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;'>Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;'>Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;'>The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40); font-size: 12pt;'>At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.</span></p></div><p style='line-height: 1.5;'><span style='text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><strong>About this Position:</strong></span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>The Global IT Cloud Systems Manager is responsible for leading a distributed IT team across multiple time zones and overseeing the company’s cloud-first infrastructure. This role requires a balance of people management and technical leadership. This role requires a high degree of technical proficiency to serve as the primary escalation point for complex technical issues. The manager will continuously find ways to scale AI and automation and promote a culture of operational optimization</span></p> <p style='line-height: 1.5;'><span style='text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><strong>What you'll do:</strong></span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Management &amp; Team Responsibilities</span></p> <ul> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Team Leadership: Lead, mentor and develop a team of IT engineers, providing guidance and support to ensure high performance and professional growth.&nbsp;</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Strategic Roadmap Participation: Contribute to the development and execution of the annual IT roadmap, identifying technical debt and AI opportunities to ensure IT initiatives align with global business goals</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Escalation &amp; Support: Serve as the senior technical resource for the team; provide hands-on troubleshooting for complex issues</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Teamwork &amp; Collaboration: Partner with Infosec and Help Desk teams to align security controls with support workflows and ensure seamless escalation paths.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Service Excellence: Foster a 'Customer-First' culture within the IT team, treating internal stakeholders as primary customers and ensuring every interaction is rooted in empathy and problem-solving.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Documentation: Ensure all IT processes and procedures are well documented</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Vendor Management: Work closely with vendors to escalate and resolve technical issues, and to advocate for enhancements or improvements</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Critical Incident Management: &nbsp;Participate in on-call rotation during high priority incidents</span></li> </ul> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Technical &amp; Operational Responsibilities</span></p> <ul> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Cloud Platform Ownership: Oversee the configuration, administration and security of our core stack, including Microsoft 365, Intune, Exchange Online, Google Workspace (GWS), Google Cloud Platform (GCP), Slack, and Zoom, etc.&nbsp;</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>AI &amp; Automation: Champion an 'Automation-First' philosophy, proactively identifying manual bottlenecks and leading the team to build AI-driven solutions&nbsp;</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Identity &amp; Access: Manage our identity perimeter via Microsoft Entra, ensuring secure SSO and lifecycle management across all applications.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Endpoint Management: Define and evolve the global standards for endpoint management of our global device fleet, overseeing MDM and BYOD programs while optimizing patch management and least-privilege security.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Projects: Serve as the technical lead for various global initiatives, moving projects from discovery and design through to implementation and rollout.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Domain &amp; DNS Governance: Manage the global domain portfolio and public/private DNS records</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Infrastructure: Maintain light infrastructure stack at global office hubs, including firewalls, switches, and Wi-Fi, ensuring secure and reliable connectivity</span></li> </ul> <p style='line-height: 1.5;'><span style='text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><strong>What we are looking for:</strong></span></p> <ul> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>5+ years experience managing a multi-regional IT team, with a focus on professional development and performance coaching.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>5+ years of hands-on administration in Microsoft Entra and Intune.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>2+ years managing Google Workspace architecture, sharing permissions, and the integration of AI tools like Gemini and NotebookLM into functional workflows.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>1+ years managing Google Cloud Platform (GCP), including project resource management, and API configurations to support AI deployment</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>3+ years managing M365 Email and global DNS/domain security.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Strategic mindset: Experience identifying technical debt and contributing to annual IT roadmaps that align with business goals.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Proven track record of scaling AI and automation to solve functional IT challenges and upskilling teams to do the same.</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Experience with cloud-based collaboration and communications tools (e.g., Zoom, Slack)</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Technically proficient in Mac and Windows operating systems</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Strong problem solving skills and ability to thrive in a fast-paced, dynamic environment</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Excellent communication and interpersonal skills, with ability to effectively build relationships with individuals at all levels of the organization</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Ability to manage several interrelated and potentially competing priorities in parallel</span></li> </ul> <p style='line-height: 1.5;'><span style='text-decoration: underline; font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>&nbsp;</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='text-decoration: underline;'><strong>Preferred Qualifications</strong></span>:&nbsp;</span></p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Relevant certifications are considered a plus, but equivalent hands-on experience is prioritized:</span></p> <ul> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Microsoft 365 Certified: Administrator Expert</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Microsoft Certified: Identity and Access Administrator Associate</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Google Workspace Professional Administrator</span></li> <li style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>Google Associate Cloud Engineer</span></li> </ul> <p style='line-height: 1.5;'>&nbsp;</p> <p style='line-height: 1.5;'><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>The annual gross base salary range for this position is $122,400 - $153,000 plus variable compensation.</span></p> <p style='line-height: 1.5;'><br><span style='font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(40, 40, 40);'>#Remote</span></p><div class='content-conclusion'><div id='message-list_1761669766.039629' class='c-virtual_list__item' data-qa='virtual-list-item' data-item-key='1761669766.039629'> <div class='c-message_kit__background c-message_kit__background--hovered p-message_pane_message__message c-message_kit__message' data-qa='message_container' data-qa-unprocessed='false' data-qa-placeholder='false'> <div class='c-message_kit__hover c-message_kit__hover--hovered' data-qa-hover='true'> <div class='c-message_kit__actions c-message_kit__actions--default'> <div class='c-message_kit__gutter'> <div class='c-message_kit__gutter__right' data-qa='message_content'> <div class='c-message_kit__blocks c-message_kit__blocks--rich_text'> <div class='c-message__message_blocks c-message__message_blocks--rich_text' data-qa='message-text'> <div class='p-block_kit_renderer' data-qa='block-kit-renderer'> <div class='p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first'> <div class='p-rich_text_block'> <p style='line-height: 1.5;'><span style='font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);'>Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:<br></span></p> <ul> <li style='line-height: 1.5;'><span style='font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);'>Sales Roles: This position is eligible for a commission structure in addition to base salary.</span></li> <li style='line-height: 1.5;'><span style='font-size: 12pt; font-family: arial, helvetica, sans-serif; color: rgb(40, 40, 40);'>Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.</span></li> </ul> <p style='line-height: 1.5;'><span style='color: rgb(40, 40, 40); font-size: 12pt;'><strong>Benefits&nbsp;</strong></span></p> <div style='line-height: 1.5;'> <p class='x_MsoNormal'><span style='color: rgb(40, 40, 40); font-size: 12pt;'>G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.</span></p> </div> <div style='line-height: 1.5;'>&nbsp;</div> <div style='line-height: 1.5;'> <p class='x_MsoNormal'><span style='color: rgb(40, 40, 40); font-size: 12pt;'><em>Individuals residing, or applying to work, in the<span class='Apple-converted-space'>&nbsp;</span><strong>United States: California or Philadelphia</strong>,<span class='Apple-converted-space'>&nbsp;</span><strong>Pennsylvania,<span class='Apple-converted-space'>&nbsp;</span></strong>please review the following additional information:<br><br>G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here:<span class='Apple-converted-space'>&nbsp;</span><u><a style='color: rgb(40, 40, 40);' href='https://shared.outlook.inky.com/link?domain=urldefense.com&amp;t=h.eJxFUF1PwjAU_Suy-GRkZV33hS8SVAQJjCw84EvTtR10dGvTFXQY_7sb0fhwT3LOufeem_vlnIx0xjfOwVrdjAHoKOMFrxvuUlWBsw8w_vVySlxJqLCtu1dnsNVSEdaAgoqDAitlBeV3cGRVBxOtpaCktk1HCmU6TI04E9t3PFfdZMtN7408F_ouRK5mBcYPi2wr-xoM1hHeZa-0Ykmp_UOJEXue0HYzgFmbTEUphzJJ8dwzDaIZEYty-rn5mIUaQS_2ZyZ98tIin33UwQt-W9rV3K-X1fEzupQVwXkeZrvJktX--vB-69zfOMf-A3upciLFhVih6qEmxtbdjUAqw4WU7eN-qK8vCXIKecgYz2mQ5JzFSQwDThiCNPaiIAZeFMEQ-Z3qIohGoY_6DN5nWGpOl79Nvcquyf9cdNz7_gFnYIED.MEQCICChUMF1POWhdDQaggM0FRjjJZ1lAcLJ15DZZDq3zupvAiAx1VO2lLsi1vKRs7_BzTCXX81huhJ5uOVsv4BIuvW39A' data-outlook-id='1a1bee16-c2df-46f4-aa18-ca17f007e7b0'>Fair Chance Initiative for Hiring Ordinance</a></u>, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here:<span class='Apple-converted-space'>&nbsp;</span><u><a style='color: rgb(40, 40, 40);' href='https://shared.outlook.inky.com/link?domain=urldefense.com&amp;t=h.eJxFj1tvgjAAhf-Kkj0OSku5uZcZNi-bmxqefGpKW6FYoCko6rL_PjFb9vidk5wv58s6GmVNRlbRdbqdAHBDLvaiboXDmgqcPEDIb9f3vaMLqaiTNydQCS4pQC6CLkYeDNwIh2BGpbGTgtZM2AtpZJ3biva2btpOGEfzPSFP4_E6JLt0wSoel9orSoL565RdtmOUXuJElspW8YYsoWkxS6l8K5Pztp8HGiMYeXOzeYGbfTbva39G3lfd59KrV9XhHF7LipIsC9Ld9H3d8zL5eLAeR9ZheJerJqNKXmknm9rW1HS1MC1QjRFSqctzbuv7XT9jSASci4z5cSZ4FEfIF5RjxCIY-hGAYYgC7N1SByPsBh4eHGJwdMwcr39LQ8rv5n-WN4bfP1nrdLY.MEUCIA1-pP3eRDEfOnGzDHEJO_5cRL2WrthGwPNyFvUSTvbwAiEA_qA8gsy2BPUN-ydrjIruYGuY5d00Vye8J-RWpWPUJeo' data-outlook-id='aed3a9bc-7948-41e2-8850-89268ac3f177'>Fair Chance Poster</a></u>. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.</em></span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p style='line-height: 1.5;'><span style='color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif; font-size: 12pt;'><strong>G-P. Global Made Possible.</strong></span></p> <p style='line-height: 1.5;'><span style='color: rgb(40, 40, 40); font-family: arial, helvetica, sans-serif; font-size: 12pt;'><em>G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.</em></span></p> <p style='line-height: 1.5;'><span style='color: rgb(40, 40, 40); font-size: 12pt;'><em><span style='font-family: arial, helvetica, sans-serif;'>G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at <a style='color: rgb(40, 40, 40);' href='mailto:careers@globalization-partners.com'>careers@g-p.com.</a></span></em></span></p> <p style='line-height: 1.5;'>&nbsp;</p></div>