Global Collections Analyst
To see similar active jobs please follow this link: Remote Customer Success jobs
Role Description
As a hire to the Dropbox Finance Team, you will support the Accounts Receivable teams end to end collections processes for Dropbox Business and Enterprise customers.
The role consists of collections activities for our global customer base. Day to day tasks include customer follow ups, customer query resolution, cash application, write off’s, bad debt analysis, and assisting with month and quarter close tasks.
If you are a self starter who enjoys working in a fast pace environment this role will be ideal for you. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence.
You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.
Responsibilities
Ownership of a large portfolio of global customers
Engage with customers to collect overdue balances
Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis
Work with internal and external stakeholders to resolve issues promptly and within SLA
Assist with cash application
Submit refund, adjustment and write off requests in accordance with Dropbox policies
Review and approve appropriate payment terms to extend to customers
Assist in an ad hoc projects and initiatives as required
Requirements
2+ years experience in multinational accounts receivable
Execution-focused, experience working in a role with high volumes and is driven to achieve goals and targets
Independent, self starter, who takes full ownership of accounts
Excellent inter-personal skills, and can establish and maintain excellent relationships within the team, internal stakeholders and external customers
Strong communication, collaboration and interpersonal skills, with the ability to build strong relationships with internal and external business partners
Strong organizational skills with the ability to prioritize tasks, promptly answer and resolve issues and work to various deadlines
Desire to work in a dynamic, diverse and fast paced environment
Fluent in English, written and spoken is required
Experience in Microsoft Applications required, with Salesforce & Oracle Fusion a big plus
Preferred Qualifications
Experience in Salesforce & Oracle Fusion a big plus
Process-oriented with an appreciation and basic understanding of financial controls
Total Rewards
About the job
Global Collections Analyst
To see similar active jobs please follow this link: Remote Customer Success jobs
Role Description
As a hire to the Dropbox Finance Team, you will support the Accounts Receivable teams end to end collections processes for Dropbox Business and Enterprise customers.
The role consists of collections activities for our global customer base. Day to day tasks include customer follow ups, customer query resolution, cash application, write off’s, bad debt analysis, and assisting with month and quarter close tasks.
If you are a self starter who enjoys working in a fast pace environment this role will be ideal for you. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence.
You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.
Responsibilities
Ownership of a large portfolio of global customers
Engage with customers to collect overdue balances
Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis
Work with internal and external stakeholders to resolve issues promptly and within SLA
Assist with cash application
Submit refund, adjustment and write off requests in accordance with Dropbox policies
Review and approve appropriate payment terms to extend to customers
Assist in an ad hoc projects and initiatives as required
Requirements
2+ years experience in multinational accounts receivable
Execution-focused, experience working in a role with high volumes and is driven to achieve goals and targets
Independent, self starter, who takes full ownership of accounts
Excellent inter-personal skills, and can establish and maintain excellent relationships within the team, internal stakeholders and external customers
Strong communication, collaboration and interpersonal skills, with the ability to build strong relationships with internal and external business partners
Strong organizational skills with the ability to prioritize tasks, promptly answer and resolve issues and work to various deadlines
Desire to work in a dynamic, diverse and fast paced environment
Fluent in English, written and spoken is required
Experience in Microsoft Applications required, with Salesforce & Oracle Fusion a big plus
Preferred Qualifications
Experience in Salesforce & Oracle Fusion a big plus
Process-oriented with an appreciation and basic understanding of financial controls