Fullstack Engineer - Contributor Success

An overview of this role

As a Fullstack Engineer on our Contributor Success team at GitLab, you will play a key role in enhancing the efficiency and success of our contributor community. You will drive initiatives that empower community members to contribute effectively to GitLab’s open source projects, supporting programs such as Education, Open Source, AI tooling, and Contributor Success. In this role, you will lead project plans, coach cohorts, and collaborate closely with both internal teams and external contributors to track and accelerate contributions. Your work will directly impact how thousands of developers engage with GitLab, helping to grow and sustain a vibrant, productive community. You will also have opportunities to travel and engage with customers, guiding them through onboarding and contribution programs. This role offers a unique chance to combine your fullstack engineering skills with community leadership, all within GitLab’s remote, asynchronous, and values-driven environment.

What you’ll do

• Drive GitLab’s contribution efficiency by leading and managing contributor success projects that enhance community engagement and output.

• Coach and lead cohorts of community members, providing technical and non-technical guidance to support their growth and contributions.

• Track and analyze community contributions, using metrics to measure progress and identify opportunities for improvement.

• Collaborate with the Programs team to support initiatives such as Education, Open Source, AI tooling, and Contributor programs.

• Advocate for prioritizing improvements based on community feedback to continuously enhance contributor experience.

• Participate as a permanent member of GitLab’s merge request coaching team, specializing in areas like development, testing, or documentation.

• Facilitate Contributor Success team stand-ups and agile processes to ensure alignment and effective delivery.

• Travel to customer sites to onboard and guide new contributors, fostering stronger relationships and expanding GitLab’s contributor base.

What you’ll bring

• Experience developing with Ruby and JavaScript, demonstrating proficiency in fullstack engineering.

• Strong expertise in Git and source control systems, with a solid understanding of contribution workflows.

• Proven involvement in open source communities, including contributing to recognized projects.

• Ability to coach and guide community members on both technical and non-technical aspects of contribution.

• Effective communication skills, including public speaking and customer interaction experience.

• Self-motivated and organized, capable of managing projects and driving results independently.

• Comfortable working in a remote, asynchronous environment and collaborating across distributed teams.

• Openness to diverse backgrounds and transferable skills, with a commitment to GitLab’s values and inclusive culture.

About the team

The Fullstack Engineer is part of the Contributor Success team, which focuses on increasing the efficiency and impact of community contributions to GitLab. This team owns key initiatives that support community members in becoming successful contributors, including coaching, project management, and tracking contribution metrics. The team operates fully remotely and collaborates asynchronously across multiple regions, leveraging GitLab’s values of transparency and open communication. They face the challenge of growing and nurturing a diverse, global contributor base while continuously improving the contributor experience and engagement. For more on how this team works, see Contributor Success Team Handbook Page.