Teachable’s Fraud team plays a critical role in maintaining acceptable chargeback rates for our payment processing activities. We rely on this team to investigate suspicious transactions and ensure compliance with relevant laws and regulations and company policy.

We are currently seeking a skilled and dedicated Fraud Analyst who will focus on identifying and managing fraud across our platform, ensuring the integrity of our offerings and protecting our company, employees, and creators. You will work alongside other members of the fraud team and cross-functionally, enabling us to continue to provide high-quality services to our users and maintain our position as a leader in the industry.

Responsibilities:

• Monitor transactions and identify potential fraudulent activity

• Conduct investigations into suspected fraud, including 

• Develop and implement fraud prevention strategies and controls

• Maintain up-to-date knowledge of fraud trends and industry best practices

• Collaborate with other departments to ensure compliance 

• Effective communication with impacted customers

Qualifications:

• At least 2-3 years of experience in fraud detection, investigation, and prevention

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Knowledge of relevant laws and regulations related to fraud prevention and detection

• Familiarity with fraud prevention tools and software