Finance Analyst

NOTE: This is a FULLY remote role, but the candidate must be in the Philippines to collaborate with their team, peers, and internal customers. Please only apply if you are physically based in the Philippines.

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth. Hostaway is looking for an experienced Finance Analyst to look after our O2C payments. This position will report to the Finance Director.

Key Responsibilities

• Collaborate with customer-facing teams to resolve billing-related customer inquiries in a timely manner

• Ensure accurate payment application, including credit card and chargeback processing

• Review sales orders and order confirmations and ensure accuracy of billing and reporting

• Initiate and implement improvements in the O2C process and ensure minimal revenue leakage throughout the process

• Perform recurring collection efforts including dynamic collection and implementing communication strategies to optimize collection channels

• Generate AR aging reports, collect data and provide metrics on efficiency of collections on regular basis

• Support in revenue related accounting processes such as revenue recognition and AR postings

• Ensure tax compliance in billing

Main tasks & responsibilities

• Collaborate with customer-facing teams to resolve billing-related customer inquiries in a timely manner

• Review sales orders and order confirmations and ensure accuracy of billing and reporting

• Initiate and implement improvements in the O2C process and ensure minimal revenue leakage throughout the process

• Supporting in processes around US Sales Tax (Avalara) and other tax reporting

• Stripe Administration on a daily basis

  • Problem management

  • Chasing Failed Payments

  • Filling Dispute cases and managing chargebacks

  • Working on various reports

  • Keep track of refunds and controls on refunds

  • Making sure that clients with listings are being charged on time

Requirements

• 5+ years of relevant experience from accounts receivable, billing and collections

• Experience with online payment solutions (Braintree, Stripe etc.)

• Strong verbal and written communication skills in English

• Experience of working with a high volume, multicurrency, multi-country environment

• Experience with Stripe, Stripe Billing, NetSuite and Hubspot considered as advantage

• Capacity to work independently and as part of a cross-functional team

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).

• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.

• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.

• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

• Annual Paid Vacation.

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.