Expansion Account Manager EMEA
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About the Department
Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
About the Role
The Expansion Account Manager role is the specialisation area of our sales organisation that focuses on growing customer wallet share within the Cloudflare customer base by identifying, qualifying, and closing expansion opportunities. Based in Germany, you will be responsible for delivering quarterly business reviews on optimisation recommendations and new product offerings to our EMEA customers - with a focus the German base of clients. You will work closely with cross-functional teams such as Customer Success, Product, and Solutions Engineering to ensure customers are experiencing excellent product outcomes. The ideal candidate will possess both an account management and technical background, to drive engagement with decision-makers and influencers from administrative through senior level positions within network operations, development and technical infrastructure teams.
Responsibilities
Expansion sales into existing accounts with strong forecast/funnel management process
Manage existing accounts, as well as contact and engage new divisional buyers
Manage contract negotiations
Develop and maintain strong executive customer relationships
Complete QBRs with executive sponsors to demonstrate value and run expansion sales
Evaluate data and identify trends to show Cloudflare impact and provide strategic recommendations.
Develop and execute effective strategic account plans
Operate internally as a liaison with cross-functional teams to share key customer feedback and insights
Requirements
Bachelor's degree required
Minimum 3 years of managing and growing a portfolio of relationships with enterprise buyers
Basic understanding of computer networking and “how the internet works”
Fluent in German
Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)
Prior pipeline generation and closing sales experience as either an SDR/ AE/AM selling SaaS/PaaS and selling to the enterprise.
Managing a full sales process from demand to close for install base of customers
Conduct data-driven conversations
Building strong, trusting relationships with customers
Network across different business units/departments with each of your accounts
Proven track record of performance (top 10-20% of company) in past sales positions
Self-motivated; entrepreneurial spirit
Comfortable working in a fast paced dynamic environment
Expansion Account Manager EMEA
To see similar active jobs please follow this link: Remote Management jobs
About the Department
Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
About the Role
The Expansion Account Manager role is the specialisation area of our sales organisation that focuses on growing customer wallet share within the Cloudflare customer base by identifying, qualifying, and closing expansion opportunities. Based in Germany, you will be responsible for delivering quarterly business reviews on optimisation recommendations and new product offerings to our EMEA customers - with a focus the German base of clients. You will work closely with cross-functional teams such as Customer Success, Product, and Solutions Engineering to ensure customers are experiencing excellent product outcomes. The ideal candidate will possess both an account management and technical background, to drive engagement with decision-makers and influencers from administrative through senior level positions within network operations, development and technical infrastructure teams.
Responsibilities
Expansion sales into existing accounts with strong forecast/funnel management process
Manage existing accounts, as well as contact and engage new divisional buyers
Manage contract negotiations
Develop and maintain strong executive customer relationships
Complete QBRs with executive sponsors to demonstrate value and run expansion sales
Evaluate data and identify trends to show Cloudflare impact and provide strategic recommendations.
Develop and execute effective strategic account plans
Operate internally as a liaison with cross-functional teams to share key customer feedback and insights
Requirements
Bachelor's degree required
Minimum 3 years of managing and growing a portfolio of relationships with enterprise buyers
Basic understanding of computer networking and “how the internet works”
Fluent in German
Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)
Prior pipeline generation and closing sales experience as either an SDR/ AE/AM selling SaaS/PaaS and selling to the enterprise.
Managing a full sales process from demand to close for install base of customers
Conduct data-driven conversations
Building strong, trusting relationships with customers
Network across different business units/departments with each of your accounts
Proven track record of performance (top 10-20% of company) in past sales positions
Self-motivated; entrepreneurial spirit
Comfortable working in a fast paced dynamic environment