Everboarding Programs Manager

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

OpenTable is seeking a dynamic Everboarding Programs Manager to join our RSS Enablement team. The Program Manager will be responsible for driving the development, delivery, and execution of role-specific GTM and Upskilling programs and strategies post employee onboarding, to ensure our sales and service teams are equipped with the knowledge, tools, and resources necessary to achieve and exceed their targets. This role is instrumental in optimizing the performance of our sales and service organization and contributing to the company's continued growth. This resource aligns cross functionally with business stakeholders to understand their learning needs and then delivers on these objectives through partnership with the Instructional Design team as well as Subject Matter Experts. 

The Program Manager is responsible for rolling out and driving high adoption of their respective enablement programs within the field. Their strong background in learning and training allows them to influence decisions and identify continuous improvement of opportunities through analytics and measurement, enlisting continuous innovation.

Responsibilities 

• Design, implement and manage the full lifecycle of designated programs and learning paths that enable the Restaurant Sales & Services team to achieve its potential post new hire onboarding, including training on product releases, strategic initiatives, tools and systems, and ongoing professional development (Everboarding).

• Collaborate with field leadership to identify knowledge and skills gaps across their teams, and build strategies to close those gaps.

• Organize and deliver live training sessions and effectively manage virtual or in-person learning environments to enhance the internal knowledge base of the RSS team, ensuring they are well-versed in product details, sales strategies, and soft skills.

• Establish metrics/assessments to measure performance of all curricula and learning programs; Implement processes to collect information on post-program behavior adoption of learners to ensure learning retention and results; Evaluate data and summarize effectiveness; recommend training or process modifications.

• Manage respective project plans and timelines; coordinate training events when needed;  create and distribute communication for respective learning solutions.

• Collaborate with Product Marketing Management and Marketing teams to deliver quality and up-to-date training programs and materials about OpenTable’s products and services

• Partner with Revenue Operations to develop content for and train on technologies that drive productivity for RSS teams.

Qualifications:

• 3-5+ years in a Program Management or Enablement Role

• 2+ years Sales or Sales Enablement experience 

• Bachelor’s degree in HR, Learning & Development, or a related field

• Proven experience in SaaS companies.

• Proven track record of building and managing high-impact enablement programs.

• Excellence in facilitating workshops, delivering presentations.

• Understanding of adult learning theory, learning design, and best-in-class learning and development strategies.

• Strong track record in implementing training measurement processes.

• In-depth knowledge of sales processes, buyer’s journey and sales systems.

• Detail oriented and analytical nature, capable of understanding and implementing various data inputs to guide decision making.

• Intermediate knowledge of industry-standard solutions and best practices in the sales enablement space

• Strategic thinking and business acumen. 

• Effective communication and documentation abilities.

• Willingness and ability to travel up to 30% to support global training initiatives

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Competitive retirement and health plans

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $70,000-$80,000 USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.