ERP & Business Apps - SAP OTC/TM Manager

Job Summary

The SAP OTC/TM Manager will lead all aspects of the Order-to-Cash (OTC) and Transportation Management (TM) domains within the SAP S/4HANA landscape. This role requires a hands-on leader who takes full ownership of project delivery, system integrity, testing governance, and cross-functional collaboration across business, IT, and system integrator (SI) teams.

The ideal candidate will demonstrate strong accountability, proactiveness, and end-to-end project leadership, ensuring delivery excellence beyond SAP boundaries. The manager will act as the primary bridge between SI teams (onshore/offshore), internal SAP and non-SAP teams, and business stakeholders—driving alignment, quality, and timely outcomes across multiple initiatives.

Key Responsibilities:

Leadership & Ownership:

• Act as the primary point of contact and leader for all OTC and TM initiatives, accountable for business requirements, project execution, testing, and delivery.

• Take full ownership of the functional and technical delivery from design through deployment, ensuring quality, completeness, and adherence to timelines.

• Proactively engage with SI partners and business users to clarify requirements, identify risks, and resolve issues before they escalate.

• Lead end-to-end System Integration Testing (SIT) — define scope, validate business scenarios, ensure adequate test coverage, and monitor execution and defect resolution.

• Ensure clear accountability of SI team members (onshore/offshore): track who is delivering what, monitor productivity, and ensure efficient use of resources.

• Provide ongoing direction to internal and external teams, ensuring project progress, issue resolution, and proper documentation.

Governance & Quality Assurance:

• Establish and enforce strong quality gates — review functional specifications, configuration, and custom code prior to migration to QA or Production environments.

• Implement structured code review and configuration validation processes to prevent defects and ensure compliance with design standards.

• Oversee transport governance and ensure all changes follow documented approval and review workflows.

• Drive continuous improvement through post-mortem analysis and lessons-learned reviews.

Project Management & Delivery:

• Lead and manage multiple projects concurrently, balancing scope, resources, and delivery timelines.

• Develop and oversee comprehensive project plans, including resource allocation, risk management, RAID logs, and delivery milestones.

• Work closely with cross-functional teams (Logistics, Finance, Order Management, IT Infrastructure, Security, Cloud Ops) to ensure seamless execution and integration.

• Ensure on-time, in-scope delivery of solutions that meet business objectives and operational excellence standards.

Collaboration & Stakeholder Management:

• Serve as the key liaison between SI partners, business stakeholders, and internal IT teams, promoting transparency, accountability, and timely communication.

• Foster strong relationships with internal teams (LandOps, ProdOps, Finance, Global Logistics, Planning) and external vendors to ensure alignment of goals and outcomes.

• Partner with business leaders to understand end-to-end processes and ensure SAP solutions effectively support operational goals.

• Lead stakeholder meetings to communicate status, risks, dependencies, and next steps.

Functional Expertise:

• Provide subject matter expertise in SAP S/4 OTC and TM including Sales & Distribution, freight order management, freight cost settlement, delivery processing, export logistics, and integration with WMS, Finance, and Procurement.

• Manage configuration and customization across TM components (Freight Units, Freight Orders, Cockpit, Optimization, DSD, Route Planning, BN4L, P.44, and SMC3).

• Ensure compliance with SOD, audit, and trade regulations in all system configurations.

• Stay current with latest SAP innovations (e.g., BTP, CPI, Cloud ALM, BRF+) and recommend relevant adoption strategies.

Key Attributes of the Ideal Candidate:

• Demonstrates strong ownership mindset — treats projects as accountable deliverables, not tasks delegated to SI partners.

• Proactively drives progress by asking the right questions, identifying risks early, and ensuring all stakeholders are engaged.

• Maintains end-to-end visibility across SAP and non-SAP components, ensuring seamless business process delivery.

• Balances strategic thinking with hands-on execution, ensuring every change aligns with business outcomes.

• Exhibits leadership presence with both technical and business teams, instilling confidence and ensuring accountability.

Qualifications:

• 10+ years of experience in SAP OTC/TM within S/4HANA environments, preferably with Big 4 consulting or enterprise implementation background.

• Proven leadership experience managing global SAP projects in high-volume ecommerce or logistics-driven industries.

• Strong understanding of OTC and TM process integration across tax, pricing, rebates, logistics, WMS, and finance.

• Experience managing SI delivery (onshore/offshore), including SLA adherence, scope control, and governance.

• Excellent communication, stakeholder management, and conflict resolution skills.

• Professional certifications such as PMP, CPIM, SAP S/4HANA Functional Certification preferred.

Success Criteria:

• Demonstrates visible ownership and proactive engagement on all assigned initiatives.

• Ensures SIT and UAT are executed with well-defined end-to-end business scenarios and full traceability.

• Maintains quality and compliance through pre-migration reviews and documentation.

• Delivers projects on time, within budget, and aligned to business expectations.

• Builds trust and accountability with business stakeholders and SI teams.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Education & Experience Necessary For Success

• BS in Computer Science, Information Technology or a related field; Master’s degree is a plus

• Hands on functional experience in S/4 HANA OTC and embedded Transportation management module

• At least 5 years of management experience

• Participation in all phases of at least 4 full-lifecycles of SAP OTC implementation

• Understanding of SAP ASAP & Agile methodologies

• Strong organization, change management & project management skills

• SAP functional certifications AND/OR PMP certification preferred

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

Ability to work extended hours as required

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.  The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.  iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year.  Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$115,850—$184,307 USD