Enterprise Implementation Manager

Job Overview:

As our Enterprise Implementation Manager, you will join the Enterprise Services team to own managing implementations for our Enterprise clients. Our goal is to build a Coursera solution quickly and successfully that drives impact across all of our client organizations. This role is also very cross-functional where you can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services and legal teams in service of Coursera’s growth and long-term success.

Responsibilities:

• Successfully configure and launch Coursera’s Enterprise product on-time according to the client’s requirements with high quality

• Drive high initial adoption of the Coursera solution within the customer’s organization to drive long term success

• Independently manage projects with small and medium sized customers by both leveraging client relationships as well as using data analysis to track our build to launch phase

• Create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project

• Onboard the clients on Coursera’s Enterprise product to ensure awareness and understanding of the platform and the solution

• Assist sales team in pre-sales activities by giving product demos to prospects, provisioning evaluation accesses and answering technical questions related to the Coursera for Business product and integration features (such as SSO, LMS, etc.)

• Contribute significantly to building in-house Coursera implementation methodology to ensure timely, streamlined professional rollouts to large organizations

• Facilitate change management and organizational readiness assessments

• Establish an effective feedback mechanism to channel the feature requests/bugs from the enterprise clients to the Product/Eng teams 

• Partner with the product team to drive adoption/beta testing of new product features

Basic Qualifications:

• 2+ years in customer-facing roles leading SaaS implementations in a high growth organization

• Demonstrated history in project management and change management, working with large organizations

• Experience owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving results 

Preferred Qualifications:

• Prior experience in Education Technology and passion for education, education reform, and interest in working for a social enterprise

• Experience in web practices and technical concepts (SSO, API's, etc)

• Detail-oriented with the ability to set priorities and be flexible in a changing environment 

• Passion for problem-solving and creative solutions 

• Strong, proven sense of customer empathy and customer-centrism

• Additional language fluency, especially French, Spanish, Arabic  or German, is a bonus

If this opportunity interests you, you might like these courses on Coursera:

• Creative Problem Solving

• Project Management Principles and Practices Specialization

• Influencing People

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